Itunes tells me "disk burner or software not found" when trying to burn a CD.

After running a diagnostics test I cant figure out the issue myself, and didnt know where else to turn. Here are the results of the test.



Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

Hewlett-Packard HP G60 Notebook PC

iTunes 10.6.0.40

QuickTime 7.7.1

FairPlay 1.14.34

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL Not Available

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 1.0.6.2 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45


iTunes Serial Number 00B4AA8407893588


Current user is not an administrator.

The current local date and time is 2012-08-20 13:06:21.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


NVIDIA, NVIDIA GeForce 9200M GE



**** External Plug-ins Information ****


No external plug-ins installed.


Genius ID: 8bd9c251a7a0f7ed5f1ab236a7a50f7d


iPodService 10.6.0.40 is currently running.

iTunesHelper 10.6.0.40 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.0.1),


Failed while scanning for CD / DVD drives, error 2380.

Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

Itunes-OTHER, Windows Vista

Posted on Aug 20, 2012 10:11 AM

Reply
1 reply

Aug 20, 2012 2:34 PM in response to ricecakesrobbie

Failed while scanning for CD / DVD drives, error 2380.

Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.


With that one, I'd start with solution 3 from the following document:


iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Itunes tells me "disk burner or software not found" when trying to burn a CD.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.