Keynote app does not appear on my purchase list

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Level 1

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Keynote app does not appear on my purchase list

I currently own a Macbook Pro and within the past year I have purchased apps such as Pages, Numbers and Keynote. Recently I purchased a MacBook Air as well when I began downloading all my previous apps such as Pages and Numbers on to it, my Keynote app was missing. It does not show up on either of my Mac computers (Pro/Air) purchase lists within the app store as well. Instead the app store on my MacBook Air show the purchasing price of $19.99. Why do I have to repurchase the Keynote app when I've already paid for it once before?

MacBook Air, OS X Mountain Lion

Posted on Aug 20, 2012 4:50 PM

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Answer 1

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captfred

Level 7

26,422 points

Aug 20, 2012 4:57 PM in response to Chancalino

You might have accidently hidden it. On the menubar, App Store > Store > View my Account > authenticate > Hidden Purchases: ---> View hidden purchases.

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Answer 2

Chancalino Author

Level 1

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Aug 20, 2012 5:32 PM in response to captfred

Ok..I tried that, however the app store tells me that I have no unhidden purchases..I'd hate to repurchase it but I do need it for school

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Answer 3

sberman

Level 10

263,751 points

Aug 20, 2012 7:58 PM in response to Chancalino

Sorry if these seem like obvious checks - but just in case:

1. Did you purchase Keynote through the App Store (as opposed to iWork '09, which you might have received on disk)?

2. Did you purchase it using the same Apple ID as Numbers and Pages?

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Answer 4

dwb

Level 7

32,920 points

Aug 21, 2012 4:16 AM in response to sberman

1. Did you purchase Keynote through the App Store (as opposed to iWork '09, which you might have received on disk)?

Or download the demo and purchase a serial number to license it? One of the confusions the App store is causing is that lots of software was once offered for sale (or even now being sold) at sites other than the App store. The only programs that will appear as purchased at the App Store are the ones you purchased at the App Store.

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