ipod cannot be synced....unknown error occurred (13010)

See this older thread for a few ideas regarding the 13010 error.

https://discussions.apple.com/thread/1722223?answerId=8181186022#8181186022&messageID=8181186#8181186?messageI D=8181186

B-rock

I'm not sure I follow you exactly when you say:

but these users seem to have a problem getting itunes to load whilst getting that error message

So can they open iTunes, browse their content, and play it without any problems?

B-rock

Yes, I noticed that, but the same advice still applied, which is why I linked it to my first post. Have you tried rebuilding your iTunes library yet to rule out a corrupt iTunes library?

iTunes: How to re-create your iTunes library and playlists

B-rock

No problem. Report back with the results. 🙂

B-rock

rsr73 - I have exactly the same problem with my Ipod Classic with Windows 7. Have you managed to solve your issue? If so what worked for you? Am tearing my hair out!

Thanks in advance.

Hi rsr73,

Thanks so much for your very speedy response. I did as you suggested (including plannb77's recreation of library suggestion), but with the same frustrating results. The Ipod starts copying from my library, then randomly hangs at one song. It's a different song each time, so nothing to do with the data available as such. I have had my Ipod checked by Apple, and the hardware (incl usb cable) is working fine. Essentially what happens is somewhere between song 200-450 the copying process stalls and just hangs until an error message pops up - usually an error 50,53 or 69. I also, like you, have had to ignore the can not sync warnings.

Any further ideas? PC people won't help as they say it's nothing to do with them. Mac service centres can't help as their hardware is fine. Microsoft sites don't seem to address the problem.

Feel like buying disc-man!

Hi rsr73 again,

Thanks again for the suggestion, but alas even that (disk mode) didn't work. The most I can transfer is around 440 songs then, the whole thing hangs, and I have to eject - sometimes with the random 440 songs on my Ipod and sometimes it just wipes them all. Even got an IT technician to come in - he spent 4 hrs getting nowhere on it! Given all that, if this does seem like the same issue you had - perhaps you were a little lucky with the sync so perhaps you shouldn't try that again until absolutely necessary?

RTSJ

First, delete iTunes Library Genius.itb

and consider turning Genius off in the iTunes store (under Store tab).

I have encountered the same exact issue with the same exact product (7gen 160gb Classic) only with multiple computers (with different libraries, different operating systems and different versions of itunes). Does anyone know if the error will occur with multiple ipods?