14 Replies Latest reply: Feb 10, 2013 5:59 PM by Timyo
rsr73 Level 1 (0 points)

I have a fairly new ipod classic 160GB and my laptop is operating on Windows 7, I have never had a problem syncing my music but all of a sudden I am getting error -69 and error -50 messages for tracks which have been fine before, then a message saying that the ipod cannot be synced, unknown error 13010. The syncing process before it crashes is also painfully slow. I'm also getting a windows message asking if I want to scan and fix the ipod (E:) as there might be a problem with some of the files. I have checked that I have the most up to date version of itunes and I have reset and restored my ipod - don't know what else to do, please help if you can!!


iPod classic, Windows 7
  • planb77 Level 7 (32,315 points)

    See this older thread for a few ideas regarding the 13010 error.

    https://discussions.apple.com/message/8181186?messageID=8181186#8181186?messageI D=8181186

     

    B-rock

  • rsr73 Level 1 (0 points)

    thanks planb77 but these users seem to have a problem getting itunes to load whilst getting that error message - my problems are occuring during the sync process. I've followed their advice anyway but it makes no difference.

  • planb77 Level 7 (32,315 points)

    I'm not sure I follow you exactly when you say:

    but these users seem to have a problem getting itunes to load whilst getting that error message

     

    So can they open iTunes, browse their content, and play it without any problems?

     

    B-rock

  • rsr73 Level 1 (0 points)

    no, I can open iTunes, browse content and play on my laptop with no problems but am having trouble syncing with my iPod.

     

    The users in the previous discussion are actually unable to open iTunes at all but are receiving the same error message.

  • planb77 Level 7 (32,315 points)

    Yes, I noticed that, but the same advice still applied, which is why I linked it to my first post.  Have you tried rebuilding your iTunes library yet to rule out a corrupt iTunes library?

    iTunes: How to re-create your iTunes library and playlists

     

    B-rock

  • rsr73 Level 1 (0 points)

    Not done that yet so I'll give it a go - thanks for all your help

  • planb77 Level 7 (32,315 points)

    No problem.  Report back with the results.

     

    B-rock

  • RTSJ Level 1 (0 points)

    rsr73 - I have exactly the same problem with my Ipod Classic with Windows 7. Have you managed to solve your issue? If so what worked for you? Am tearing my hair out!

     

    Thanks in advance.

  • rsr73 Level 1 (0 points)

    Hi RTSJ,

     

    First I tried using all the different USB ports on my computer as opposed to the one I usually use and I managed to get a full sync eventually but without some of the content ie. album cover artwork, but at least I got past the error 13010 message. Then I recreated my iTunes library and playlist as suggested by planb77 http://support.apple.com/kb/HT1451  and it seems to have done the job. It still came up with various messages telling me that my iPod could not be synced but by ignoring these and letting it carry on it synced anyway. I have only synced once since doing this and I was that relieved I haven't tried again since so I don't know whether it is now permanently fixed!!

     

    I hope this works for you - I know your frustration.....

     

    rsr73

  • RTSJ Level 1 (0 points)

    Hi rsr73,

     

    Thanks so much for your very speedy response. I did as you suggested (including plannb77's recreation of library suggestion), but with the same frustrating results. The Ipod starts copying from my library, then randomly hangs at one song. It's a different song each time, so nothing to do with the data available as such. I have had my Ipod checked by Apple, and the hardware (incl usb cable) is working fine. Essentially what happens is somewhere between song 200-450 the copying process stalls and just hangs until an error message pops up - usually an error 50,53 or 69. I also, like you, have had to ignore the can not sync warnings.

     

    Any further ideas? PC people won't help as they say it's nothing to do with them. Mac service centres can't help as their hardware is fine. Microsoft sites don't seem to address the problem.

     

    Feel like buying disc-man!

  • rsr73 Level 1 (0 points)

    Hi again RTSJ,

     

    I'm sorry that didn't work - it sounds like it's doing exactly the same as mine which makes me think that maybe it was a fluke that mine synced in the end!! I did read something in one of the help manuals about putting the iPod into disk mode to solve various issues, I don't know whether it might be worth trying that?

     

    Let me know how you get on, I might be brave and try to re-sync mine tomorrow and see if it works again!!

     

    rsr73

  • RTSJ Level 1 (0 points)

    Hi rsr73 again,

     

    Thanks again for the suggestion, but alas even that (disk mode) didn't work. The most I can transfer is around 440 songs then, the whole thing hangs, and I have to eject - sometimes with the random 440 songs on my Ipod and sometimes it just wipes them all. Even got an IT technician to come in - he spent 4 hrs getting nowhere on it! Given all that, if this does seem like the same issue you had - perhaps you were a little lucky with the sync so perhaps you shouldn't try that again until absolutely necessary?

     

    RTSJ

  • rack of shoes Level 1 (0 points)

    First, delete iTunes Library Genius.itb

     

    and consider turning Genius off in the iTunes store (under Store tab).

  • Timyo Level 1 (0 points)

    I have encountered the same exact issue with the same exact product (7gen 160gb Classic) only with multiple computers (with different libraries, different operating systems and different versions of itunes). Does anyone know if the error will occur with multiple ipods?