HT203343: Resolve printer issues on your Mac

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AllenDean

Q: Apple updates has caused my browser pdf plugins not to work and my print function not to work.

After download the Apple updates for printers for OS 10.6.8, I cannot get the Adobe plugins in my browsers to work.  Safari will open but it has a cross hatch over it making it unreadable.  Other browsers will not open pdf files.  None of them will save the file to my computer.  What needs to be done?

iMac (24-inch Early 2009), Mac OS X (10.6.8), Safari Browser will not open pdf

Posted on Aug 21, 2012 10:26 AM

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Q: Apple updates has caused my browser pdf plugins not to work and my print function not to work.

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  • by AliciaMari,

    AliciaMari AliciaMari Aug 21, 2012 10:49 AM in response to AllenDean
    Level 1 (0 points)
    Aug 21, 2012 10:49 AM in response to AllenDean

    I went to Macintosh HD/Library/Internet Plugins and then deleted  "Adobe PDF ViewerNPAPI.plugin".  This was the most recent plug-in addition from the update.  Doing this allowed me to view and save PDFs from the internet to my computer. 

     

    However, I have spent HOURS trying to figure out how to print!  I have an Epson Workforce 435 series and everytime I try to print I get an error message that "rastertoescpii failed".  I have downloaded open source drivers and deleted and reinstalled epson drivers from the CD as well as the internet, among many other things.  I wish I could find a solution to this because it is making me crazy.  Any help would be great!

  • by AllenDean,

    AllenDean AllenDean Aug 21, 2012 12:36 PM in response to AliciaMari
    Level 1 (0 points)
    Aug 21, 2012 12:36 PM in response to AliciaMari

    Thanks for the tip on the AdobePDFViewerNPAPI.plugin.  I may have tried that but I will try again.  I have a HP printer and I had a problem.  I deleted     hpPostScriptPDE.plugin   in the Library/Printers/hp folder and that cleared up the print problem.  You might look for something similar in the Library/Printers/Epson folder.  Good Luck