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User profile for user: LeonSJB
LeonSJB Author
User level: Level 1
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iPod nano 4th gen - Apple Mobile Device Driver issue

I have an iPod Touch that connects and syncs perfectly with iTunes but I can't find any way of doing the same with my wife's iPod Nano(4th gen).

Whenever I connect the nano it appears under Universal Serial Bus Controllers as Apple Mobile Device USB Driver but with the dreaded Yellow Exclamation mark.

I've tried:

  • The 5Rs
  • Different cables
  • Different ports
  • Disabling drivers
  • Uninstalling drivers
  • Removing all Apple software (in the correct order) and reinstalling

The only error message I get, other than the Exclamation Mark, is when I check the Driver Properties, it shows "This device cannot start. (Code 10)".

If I click on Properties, Driver and Update Driver, Install from specific location I see:

  • Apple iPod USB Driver Version 6.0.9999.40 (12/11/2008) and
  • Apple iPod USB Driver Version 6.0.9999.61 (11/05/2012) and
  • USB Mass Storage Device

Does anyone have any other suggestions as to what I can try?

Generic AMD Athlon 1.24GHz, Windows XP, XP SP3 & Mozilla Firefox

Posted on Aug 21, 2012 10:20 AM

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User profile for user: b noir
b noir
User level: Level 9
72,324 points

Posted on Aug 22, 2012 4:26 PM

The code 10 might be caused by old driver componentry "stuck" in the bowels of your OS. If that's what is going on, we might be able to get past this ... but I'm afraid it's a bit of a performance.


First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.


Make sure "Show hidden files and folders" is selected.

Make sure "Hide extensions for known filetypes" is unchecked.

Make sure "Hide protected operating system files (Recommended)" is unchecked.

Click OK.


Now in "My Computer", open "Local Disk C:" or whichever drive your Operating System is installed on.

Open the "Windows" folder.

Open the "system32" folder.

Open the "DRVSTORE" folder.


In there look to see if you have either of the following two folders:


netaapl_(LongStringOfNumbers)

usbaapl_(LongStringOfNumbers)


If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)


Now go back into the "system32" directory.

Open the "Drivers" directory.


Look for either of the following two files:


netaapl.sys

usbaapl.sys


If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)


Now restart the PC. Try a complete uninstall/reinstall of itunes and related components as per the following document:


Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP


... and then try connecting the nano again. Any better luck this time?

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Question marked as Best reply
User profile for user: b noir
b noir
User level: Level 9
72,324 points

Aug 22, 2012 4:26 PM in response to LeonSJB

The code 10 might be caused by old driver componentry "stuck" in the bowels of your OS. If that's what is going on, we might be able to get past this ... but I'm afraid it's a bit of a performance.


First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.


Make sure "Show hidden files and folders" is selected.

Make sure "Hide extensions for known filetypes" is unchecked.

Make sure "Hide protected operating system files (Recommended)" is unchecked.

Click OK.


Now in "My Computer", open "Local Disk C:" or whichever drive your Operating System is installed on.

Open the "Windows" folder.

Open the "system32" folder.

Open the "DRVSTORE" folder.


In there look to see if you have either of the following two folders:


netaapl_(LongStringOfNumbers)

usbaapl_(LongStringOfNumbers)


If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)


Now go back into the "system32" directory.

Open the "Drivers" directory.


Look for either of the following two files:


netaapl.sys

usbaapl.sys


If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)


Now restart the PC. Try a complete uninstall/reinstall of itunes and related components as per the following document:


Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP


... and then try connecting the nano again. Any better luck this time?

Reply
User profile for user: LeonSJB
LeonSJB Author
User level: Level 1
0 points

Aug 23, 2012 3:04 AM in response to b noir

Thanks for this. I haven't a clue how you worked all that out!

Sadly it didn't have the desired effect. My iPod touch still gets recognised and starts iTunes but the nano doesn't.


As soon as I connect the nano, Device Manager shows the Apple Mobile Device Driver changing to Code 10, with the yellow exclamation mark. It appears, to my untrained eye, that there's something on the nano causing the problem but I can't figure out how to change it without being able to connect to iTunes.


Looks like a good excuse to get a nice shiny new (clean!) desktop!

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iPod nano 4th gen - Apple Mobile Device Driver issue

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