Has anyone contacted either you about this directly??
I read in the forums that there was a workaround via PayPal. I've tried this about 10 times to no avail. And it's NOT PayPal - they keep sending me confirmations of authorization, however, when I click "done" after going through the paypal authorization process on iTunes, I get the following error message:
"Your request is temporarily unable to be processed, please try again later"
AND/OR
"Your attempt to set up your PayPal account for use in the iTunes Store was unsuccessful. Your iTunes session has timed out"
The second error message comes from a second window after seeing the first.
I have tried this MULTIPLE times, and, as I said, I have received authorization from PayPal that the "agreement" was confirmed. There is plenty of credit/money available on the card that is associated with PayPal account, and the PayPal process seems fine based on the confirmation emails I have received from them.
Again, this is an APPLE issue and they refuse to do anything about this.
I've purchased the $19.99 Lion OS x upgrade for which I have ALREADY PAID IN FULL (and have the statement with the debit from my bank to prove it!), yet I am unable to download it onto my computer because the iTunes store keeps asking me for billing information which I have provided no less than 50 times via phone, chat, the iTunes Store and the Apple App store, but it keeps rejecting.
If Apple refuses to fix this issue, it is comparable to theft - they have taken my money and not provided any services or products in exchange for the funds, per our verbal agreement when I made the purchase over the phone with an Apple representative.
I SHOULD NOT HAVE TO PROVIDE ADDITIONAL PAYMENT INFORMATION FOR SOMETHING I'VE ALREADY PAID FOR IN FULL. And if that is going to be Apple's position/policy, then they should make it EASY for people to provide this information. Apple is not doing me a favor by taking my money, so why are they making this such a painful, complex, convoluted process???????????