Previous 1 2 3 Next 36 Replies Latest reply: Feb 21, 2015 4:50 PM by amaldilanka Branched to a new discussion.
JTonka70 Level 1 Level 1 (0 points)

I'm having a problem with the security questions it's telling me my answers are wrong? How can I reset them


iPhone 4S, iOS 5.1.1
  • TheMaxxMann Level 1 Level 1 (90 points)

    Currently you are unable to reset security questions but you would do it by contacting itunes through itunes express lane

  • Kappy Level 10 Level 10 (251,195 points)

    Reset Security Questions

     

    Frequently asked questions about Apple ID

    Manage My Apple ID

     

    Or you can email iTunes Support at iTunes Store Support.

     

    If all else fails:

     

    1. Go to: Apple Express Lane;
    2. Under Product Categories choose iTunes;
    3. Then choose iTunes Store;
    4. Then choose Account Management;
    5. Press Continue;
    6. Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    7. Sign in with your Apple ID and press Continue;
    8. Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    9. Click Send.

     

    You should get a response within 24 hours by email.

     

    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.

     

    One user posted this possible solution to try:

     

    I got some help from an apple assistant on the phone.

    It is kind of round about way to get in

    Here is what he said to do and it is working for me...

     

    1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.

    2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner

    3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.

    4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

     

    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

     

    Good Luck friends!

  • TheMaxxMann Level 1 Level 1 (90 points)

    This used to be the way you would do it but as I stated earlier this ability is currently not an option

  • Kappy Level 10 Level 10 (251,195 points)

    You stated earlier, "contacting itunes through itunes express lane."

     

    Is your suggestion different from this one that was in my post?

     

    1. Go to: Apple Express Lane;
    2. Under Product Categories choose iTunes;
    3. Then choose iTunes Store;
    4. Then choose Account Management;
    5. Press Continue;
    6. Now choose iTunes Store Security and answer the bullet questions, then clickContinue;
    7. Sign in with your Apple ID and press Continue;
    8. Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    9. Click Send.
  • TheMaxxMann Level 1 Level 1 (90 points)

    No it is the same, I was just stating that that is how you would do it if that ability was still an option right now

  • Kappy Level 10 Level 10 (251,195 points)

    OK. Your comment seemed a criticism that the post was not correct.

  • TheMaxxMann Level 1 Level 1 (90 points)

    No it was in concurrence with your response

  • Kappy Level 10 Level 10 (251,195 points)

    OK, then it was my misunderstanding for which I apologize.

  • janetfromniagara falls Level 1 Level 1 (0 points)

    iTunes will not reset security questions.

  • uno110894 Level 1 Level 1 (0 points)

    i contacted iTunes on this matter and they that they are unable to do so.  i tried emailing them and doing it myself and nothing.  They say that they are trying to get the problem fixed.  this is sloppy on apple's part.

  • Kappy Level 10 Level 10 (251,195 points)

    Sloppy is you forgetting your questions and answers. How is that Apple's fault?

  • uno110894 Level 1 Level 1 (0 points)

    i wrote down my answers and they are still not taking it.

  • Collins4842 Level 1 Level 1 (0 points)

    same here man

  • M_A_C_BEGINNER Level 1 Level 1 (0 points)

    Kappy wrote:

     

    ...

    I got some help from an apple assistant on the phone.

    It is kind of round about way to get in

    Here is what he said to do and it is working for me...

     

    1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.

    2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner

    3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.

    4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

     

    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

     

    Good Luck friends!

    Thank You! After spending an hour on the phone with tech support and 7 emails back and forth with iTunes support this finnaly fixed my problem! Everyone should try this first!

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