Previous 1 2 3 Next 36 Replies Latest reply: Feb 21, 2015 4:50 PM by 8XSZCfdhWPExt3e2ejRN Go to original post Branched to a new discussion.
  • jamesyboyjim Level 1 Level 1 (0 points)

    I shall try this as its my last resort! I have no other way of resetting my security questions as apple seem unable / unwilling to help


    whats going to happen when millions of people recieve their new iphone 5's and realise they dont have their security answers when they try and purchase their first app on their new device? will apple have it fixed by then? I doubt it!

  • GOBreezy Level 1 Level 1 (0 points)

    Worked for me too ! Thank you sooooo much !

  • robinsc3326 Level 1 Level 1 (0 points)

    I got some help from an apple assistant on the phone.

    It is kind of round about way to get in

    Here is what he said to do and it is working for me...


    1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.

    2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner

    3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.

    4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.


    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.




    After spending a week trying to resolve this issue the above recommendation by Kappy worked for me tooo!!  Thank you Kappy

  • doverde Level 1 Level 1 (0 points)

    I just bought a new IPad and could not get by the security questions. Apple did not respond and through sheer frustration I came to Communities and saw your response. It worked . Thank you so much

  • mariaelena114 Level 1 Level 1 (0 points)

    I too tried it and IT WORKED!!  Thank you so much!

  • nanpantz2012 Level 1 Level 1 (0 points)

    Arg! Every time I hit "payment information" it returns "your session has timed out. Try again." Anyone else have this problem?? It's my son's new iPod Touch 4th gen. This is so frustrating!    Thanks!! 

  • Janjay16 Level 1 Level 1 (0 points)

    To Nanpantz2012,


    Try signing in from the App Store instead of from settings and follow the same process. I was experiencing the same thing you were, then I tried  signing straight from the App Store located at the bottom right and it worked. Hope it helps.

  • freshmeatz Level 1 Level 1 (0 points)

    sorry apple, I shoud not have to enter payment information of any type to get my securiy questions cleared, either they can fix the issue that has been around longer then time itself, or they will lose another customer... I am not about to breech my cc# and information in thier lackluster servers.. rather pay with music cards like I have in past... Fix it or **** off.


    I see this as a way for them to FORCE you to add a Credit card to your account unwillingly... Start to use call centers in the USA and I might feel somewhat more comfortable about my information regarding payments in your database servers is safe, lol even if you remove it I am sure the system stores it.

  • sadcamper Level 1 Level 1 (0 points)

    Agreed. And these so-called secuity quesions need to go away fast. They add nothing but trouble. Way to go Apple.

  • freshmeatz Level 1 Level 1 (0 points)

    Got it fixed, but after a lady at a call center who I could barley hear called me back on a unknown # she asked everything from A-Z about me, wonder if she would like my underwear size, i see their questions as a form of a survey and not a security protocol. I refuse to use a credit card on this account. With as much stupid security they place , like having to put in my pasword allmost everytime i do something on my phone or itunes = cheap programming.

    Honestly if it was for me i would cancel this materialistic crap and go back to a cdma phone. but since it is my wifes she has to join the community of snobby smartphone usrs poking their way thru life one tap at a time.


    ohh and you DO NOT have to enter CC info, just use the contact information button on manage my apple id.... If you send support mail first they will assign a ticket# to it and thus you can post that ticket # into the "call me" field for support... once you reanswer your security questions hit "PrtSc" once , go to your desktop and create a new BMP or jpeg or gif etc, open it in edit, and paste your screenshot of your security questions, save that file or print out for future reference. I just took the file and archived it up in a encypted rar file..hope this helps some...

  • Justus7 Level 1 Level 1 (0 points)

    My problem is that I do not have a credit card linked to my account, have been using iTunes gift cards all this while. Throughout my iPhone 3GS, 2 x iPhone 4, 4S, all 3 x iPads, not once was I required to answer security questions which were set more than half a decade ago.. I've called Apple Support, apparently this is a heightened security measure Apple has adopted. Which is well and good, but shouldn't Apple have warned us first and given us the option of updating or resetting our old security questions?


    I have my Apple account password and access to the email it's registered under. Yet I can't reset my security questions because the security team requires me to answer my security questions before they can reset it for me -..- The solution offered to me is to live with it.. Use my other I-devices or computer to make purchases before downloading it on my brand new iPhone 5! What happens in the future when all those older devices fail and are gone?


    I sincerely hope that Apple offers a more viable solution, especially for some of us who do not live on credit cards.

  • Akiba-Seattle Level 1 Level 1 (0 points)

    I am stuck in this very same situation and apple cannot help (called the support, went to an apple store) the only solution they offer is to add a credit card, sorry but I do not one one and my debit card is apparently not accepted by Apple!


    You have my phone on record, you have the Serial of the Mac I use for iTunes, you have the serial of my iPhone 5, you have 3 of my e-mail address, why should I be FORCED to add a Credit Card?

  • teaneedz Level 1 Level 1 (0 points)

    My experience can be found at teaneedz.tumblr but basically this is where we are :


    Dear Apple, if we wanted to give you a credit card, we would have in the beginning. Do you understand how ridiculous it sounds though to even ask an already irate customer for their credit card in order to use the prepaid iTunes card when your customer didn’t want to give you a credit card in the first place?

    That is not a fix. That is not good user experience. That is not what Apple stands for.

    After a 90 minute call, Apple’s security department told me that I’d need to answer a security question (yes, that’s the reason why I’ve been on this call for so long long to begin with) or I could provide a credit card to verify identity. Yes I could give a credit card but the fact that Apple wants a credit card to use a prepaid iTunes card in the first place is a journey down the rabbit hole.

    The security department agent informed me that I couldn’t be transferred out to another department after I requested a transfer back to Customer Care or another department where I could request a manager or executive escalation department call back. Do security department phones at Apple only work one way?

    Apple, please get your act together. I keep reminding myself why I’m an Apple fan but today you have left me questioning where your brand is headed.


  • Cherkowsky Level 1 Level 1 (0 points)

    Thank you so much. This works. Just remove credit card or it will charge the card. Thanks again.. Mitzie

  • nataaaa Level 1 Level 1 (0 points)

    This was the best way to unlock the problem without spending 15 minutes on the phone with support. Thanks a lot