can anyone reset apple id's yet

Welcome to the Apple Community.

Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.

Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.

Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

Yes, I've seen a number of users quoting this email, however, I've also seen others who have said they've had their account reset.

Winston, You must have read older posts. EVERYONE trying to reset their passwords or security questions in the past few weeks is going through the same thing.

I can't believe that this is the real problem! I have had a case open since AUGUST 9th! That's 34 days!!! I have Emails from Apple stating:

Regrettably, the issue you are reporting is currently under investigation. Normally we

can reset your security questions, but we are taking some time to improve account

security and we are unable to provide a concrete time frame for when this will be

resolved. I will contact you directly with the required verification information as

soon as we resolve this unfortunate issue.

So, I was led to believe that they were investigating my account, as if it were some sort of security breach. I've sent multiple emails with little change in the response. I filed a complaint with the BBB a week ago, since they refused to allow me access to my paid account.

And now I find out that they have simply lost the ability to reset passwords? What happened to my account being under investigation? They've been snowing mw for more than a month. Why couldn't they come out and say that it had nothing to do with my account? That they simply lost the ability to reset passwords?

Shame on Apple for not comiing clean with the real problem!!! It has sure built up my trust in them!

I had same problem and finally just had to call in to the $$ support line. They did not charge me though and I was connected with someone 2-3 up the chain of command. Apparently, they are having enough people with same difficulty related to the transition that they have decided it would be unfair to charge us for an apparent procedural "hiccup" on their end. Anyway, I just would encourage you to pick up the phone. My Mac tech guy was articulate, patient and very confident in the steps he took me through. Finished in approx. 10 min.'s. Unfortunately he was off the phone before I could get the help I needed to set up my iPhone 4, so cont. to struggle with that! Hope that helps..pattyk999!

Have a good one!

I've been having a nightmare with this aswell, I'm able to access my account but with my new replacement idevice I cant purchase paid apps because after I input my password it wants me to verify my security questions but i do not know the answers 😟 noone seems able to help, i've had every email except one ignored, and after i replied to that i recieved no response, im currently on hold as we speak after speaking to a russian sounding lady who simply redirected me to the itunes support page, shes trying to put me through to someone else but the phone is just crackling. I thought apple were the most valuable company? with "the best customer service in the world" well this is turning out to be the worst customer service ive ever experienced, and i can no longer see why i wanted to upgrade to the iphone 5 when i can no longer make purchases on my iphone 4, i can get an s3 on a 12 month contract for the price of an ip5 on a 24 month, but before i didnt care, i wanted the iphone but now how can i put my faith into a company who treat people this badly? Im very disheartened about the whole situation ive really lost all my faith in this company 😢

I have been locked out of Itunes because I can't remember my answers to the security question that was asked. I have a credit of $136.30 on Itunes and was told that there is nothing they can do to reimburse me. I can not reset the security question and was basically told I have to forget the $136.30 I have in credit with Itunes. I'm hoping that one day Itunes will resolved this problem and I will be reimbursed the money owed to me. If anyone who may have lost money with Itunes because you forgot your answers to their security questions, good luck because I haven't had any luck. APPLE Company, is this your way of getting extra monies from customers? Shame on you!!

I have been locked out of Itunes because I can't remember my answers to the security question that was asked. I have a credit of $136.30 on Itunes and was told that there is nothing they can do to reimburse me. I can not reset the security question and was basically told I have to forget the $136.30 I have in credit with Itunes. I'm hoping that one day Itunes will resolved this problem and I will be reimbursed the money owed to me. If anyone who may have lost money with Itunes because you forgot your answers to their security questions, good luck because I haven't had any luck. APPLE Company, is this your way of getting extra monies from customers? Shame on you!!