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Sprint iPhone 4s will not download apps.

For two weeks I have not been able to download apps <20mb on my Sprint iPhone 4s. I'm not the only one, as several people in the store at the time were having the same issue. They didn't know what to tell me because "Apple and Sprint know about the issue, but neither one wants to take the blame."


My Sprint Android devices download apps just fine.


However, my iPhone 4s downloads apps on WiFi just fine.


Wat do Big Fruit? Help me out here please. Downloading apps is a rudimentary feature of the smartphone at this stage in the game.


Thank You


😐

iPhone 4S, iOS 5.1.1

Posted on Aug 21, 2012 9:01 PM

Reply
40 replies

Aug 21, 2012 9:17 PM in response to Abledfire

Here is what I have tried:


Restart

Reset All Settings

Restore from iTunes

Restore Manually

Faux iTunes account to counter check my primary account and see if it's my primary account specifically

Signing in and out of iTunes

Checking my Updates

Checking my Queue

Deleting and redownloading all of my apps in iTunes

Deleting the commonly corrupted download.28.sqlitedb file

Deleting and re-entering all of my Account info (including billing, in iTunes)

Checked the ownership of the launch daemons to ensure they are mobile and not root

Restored older firmware, updated via iTunes

Restored on a Mac, Restored on Windows 7, Restored on Windows 8 - on 3 different machines

more I can't remember...


Also, this problem is well documented by now. Go into the App Store, install an app, it appears on the Springboard, displays as "waiting' after a minute (metaphorically speaking) it says "Loading" but the progress bar is already half way full. At this point, it goes back to "Waiting...". This cycle propagates itself a few times and then the message "Application cannot be downloaded at this time [Done] - [Retry]." If I choose retry, the cycle continues, vicsious and relenting. If I click done, the "half downloaded app" just sits there on the Springboard "half downloaded."


Of note too is that I stopped in at a Sprint store today where the techs with iPhones were also having the problem and said they are hearing about it more and more. They also said that both Apple and Sprint are aware of the problem but neither company want's to take responsibility because of the fact that all of Sprints other phones, such as Android handsets are able to download apps. Apple doesn't want to take the blame because it's only Sprint's network that is having the issue.


So, who is the whipping boy in this situation?

Sep 16, 2012 4:30 AM in response to abowl0e

I was informed a patch is typically released to fix issues of this nature. Fix is unknown at this time, when it would be released. Going Andriod, good-bye Apple.



Devin,


Thank you for calling AppleCare Technical Support. Today we discussed updating and downloading Apps. If you have any further questions, concerns, or comments, please contact me at the information below. Thank you again for calling Apple and have a great day.



-----


Have you tried Express Lane?


Jump start your next support call by creating a case online first. Let us know the best time to reach you, and we'll connect you to an Apple Advisor who has the answers. Put yourself in the driver's seat and check out Express Lane today!


http://expresslane.apple.com


<Edited By Host>

Sep 3, 2012 8:16 AM in response to IdrisSeabright

Actually the suggested use of "whipping boy" in this context would be the pretense that we the consumer are the collective whipping boy to Apple and Sprint being the collective prince. They "mess up" and don't take any responsibility and we the consumer are the ones getting proverbially whipped. But hey, thanks for playing.


Anyway. It's going on what, a month now and this still doesn't work. I also installed iOS 6 beta 4 via a developer account onto a mate's Sprint 4s and guess what...it still doesn't work. I have a feeling there is *no* fix in the works and I won't be buying anymore Apple products anymore, nor will I be resigning with Sprint.


*All I ask for, is what I paid for*


Let me skip out on paying one of these companies for a month and see how they feel. Apple is too big to be concerned with consumers, they have that luxury, but Sprint. C'mon man. TMous is launching unlimited data in a few days and you guys are in no position to be so mum about this.


Good luck NascarGRL - and don't let pedants like Meg St. Claire get you down in life. Note how she contributed zero to finding a solution.

Sep 3, 2012 1:42 PM in response to abowl0e

My teenager came to me an hour ago with this same problem with her 16GB iPhone 4S on Sprint (problem not happening on my 32GB 4S on Sprint). Tried many of the suggested fixes found online, nothing worked, except for this one:


Try signing out and in from the Apple Store under Settings>Store on your iPhone.


Did that, and then when I went to the App Store itself it asked me to log in, which I did. The first App I tried to update did so, straight through, on WiFi. I've now downloaded a new App install, and it installed right away.


I was very discouraged to read that it's a known problem between Sprint and Apple, and neither party is willing to take responsibility. Since my 32GB 4S did not exhibit the problem, I didn't believe it was isolated to Sprint.


Anyway, try the above suggestion. Worked for me.


Here's the original post: http://osxdaily.com/2012/03/17/fix-ios-apps-stuck-on-waiting/


Scroll down to poster "SOLUTION."

Sep 4, 2012 4:55 AM in response to abowl0e

Thank You!! Well, I'm only leaving Sprint, since they fail to compensate for what I pay for, however not getting. I'm also done with Apple products! Meg St. Claire, well no solution, maybe she works for Apple. Tmous will look into them. I love Sprint, however I've been hung up on, told I would receive call back, never happened. Sprint, Alex who is an employee told me, "it's a device issue, you need to back off Sprint", following his advice. :)


Apple Senior Care Advisor also gave me the run around, so I shall treat them, as they treated me, no return call back. Verizon offered me a nice deal, no unlimited data plan. Though I can live with an Android and the plan they offered me. If I'm not satisfied for 90 days, I can let them go with no contract penalties. :) this 64 GB iPhone I get 400-450 buckaroos from Verizon.


Thank you again. It's not just a Speint issue, daughters family with AT&amp;T are having same issue, however Sisters family with Verizon on all their iPhones, no issue, who knows.


Have a blessed week!

Sprint iPhone 4s will not download apps.

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