Cannot play or import iPhone 4 videos in Aperture 3.3.2

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Level 1

1 points

Cannot play or import iPhone 4 videos in Aperture 3.3.2

When trying to import a video I shot on my iPhone 4 with the built-in camera app into Aperture, I just received the message "Unsupported video format". If I try to import the video as a file from the desktop, it does not even show up in the import dialogue.

Similarly, all iPhone 4 videos I have inside Aperture already don't play anymore. I can still see the thumbnail, but trying to open them will just bring up a grey screen - nothing else.

All videos play fine in QuickTime, I have verified they are the usual standard Apple Codec and none of the other threads here helped me.

Would anyone have any ideas?

iPhone 4, iOS 4.3.3

Posted on Aug 22, 2012 4:10 AM

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Answer 1

léonie

Level 10

200,723 points

Aug 22, 2012 4:47 AM in response to BijanK

What is your operating system? Have you upgraded to Mt. Lion after installing Aperture 3.3.2? Then I'd start with reinstalling Aperture, if the trouble started after upgrading the OS.

Otherwise, walk through the measures outlined in the Aperture 3: Troubleshooting Basics, unless you alreday have done so. Start with repairing and rebuilding the aperture, Library, followed by removing the preferences, if necessary.

Post back, if it does not help.

Regards

Léonie

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Answer 2

BijanK Author

Level 1

1 points

Aug 22, 2012 8:02 AM in response to léonie

Thanks for your help.

Yes, I have updated to ML before, however I had been able to import videos after that.

I am using the newest Aperture. I have already removed and reinstalled the app.

I have also repaired permissions, rebuilt the library and followed any other leads (e.g. 3ivx) I've read here. So far to no avail.

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