Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Exchange password incorrect. I can't enter the domain info because I can't do anything on my ipod

my school requires that all students change their password to their exchange accounts every few months. When I did so, my ipod stopped working. Now everytime I turn it on a 'password incorrect' box pops up and I can't do anything else on it. I put in my new password and it doesnt work, when I put in my old password it doesn't work and when I hit the cancel button it just pops back up. It is completely useless. So I went to my schools website and all they offer is the domain info, but I can't even try that because I can't escape the "password incorrect" box. What do I need to do?!?!

iPod touch, iOS 5

Posted on Aug 22, 2012 7:17 AM

Reply
1 reply

Aug 22, 2012 8:51 AM in response to cickssix

If you can't do anything think to the iPod like going to Settings>Mail>the account and change the info for the account then or go to Settings>General>Reset> Reset All Settings, then

- Reset the iPod nothing is lost. This will likely not work.

Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Restore from backup

- Restore to factory setting/new iPod.

Exchange password incorrect. I can't enter the domain info because I can't do anything on my ipod

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.