1 Infinite (Billing Info Verification) Loop

Question

Level 1

39 points

1 Infinite (Billing Info Verification) Loop

I can't buy anything on the app store without it going into an endless Verify Billing loop.

Here is what I have done:

I updated EVERYTHING in my account making sure everything was correct. I did this online, in the Mac App Store, and in iTunes.

I get no answer at http://myinfo.apple.com -- it times out -- This was suggested by an email from Apple. No luck getting there. Everything else in their instructions, I was able to do.

Still, when I go to the app page in the Mac App Store, click on "Buy" it gives me a Verify Billing. I do this. It takes me back to the App main page and the green "Buy App" button is changed back to the price.

So I tried changing to another credit card. No errors, and going back into my account, all the new info was there.

Back to the App page, click on Buy App, and get prompted to verify. THIS IS WEIRD. It takes me to the verification page, but all my old credit card data is back. No new stuff?!

Tried on iMac and MBA. Same results.

Although I got an initial response from Apple Express Lane, nothing else since.

Any ideas appreciated!

Posted on Aug 22, 2012 1:02 PM

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Answer 1

Aug 22, 2012 1:56 PM in response to Boerne

Try deleting the cache associated with the App Store...

Quit the App Store if it's open.

Open the Finder. From the Finder menu bar click Go > Go to Folder

Type or copy / paste: ~/Library/Caches/com.apple.appstore

Click Go then move the Cache.db file from the com.apple.appstore folder to the Trash.

Relaunch the App Store.

See if you can edit your payment credentials now.

If not, try here > iTunes Store: My credit card's security code or zip code does not match my bank's records

Billing policy is the same for both the iTunes and Mac App Stores.

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Answer 2

Boerne Author

Level 1

39 points

Aug 22, 2012 2:34 PM in response to Carolyn Samit

Before I tried your suggestion, I ran into new problems:

1. I logged in to the iMac with a brand new user account. I thought it was going to work, verified and then got an error message "Unable to complete your purchase. Please contact iTunes support."

2. Rebooted. Logged in to the iMac with my account. Tried again and got error 100. Try again later.

I just tried your suggestion. The app store started faster, but I still get error 100 try again later. I never get to the verify step.

Thanks for the help.

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Answer 3

Boerne Author

Level 1

39 points

Aug 22, 2012 2:47 PM in response to Carolyn Samit

Okay, the store is messed up.

I decided to go through the steps and change the credit card to NONE in both iTunes account and App Store account. I changed them both to none and saved.

I exited both. Re-entered, called up the account and both were NONE.

I re-entered a completely different credit card and all the info. I clicked Done. I re-entered my billing info into both. Clicked Done. I exited each. I restarted each and checked the account. Both had the new info.

I went to the App I want to buy and tried to buy it. Got error 100, try again later/contact iTunes support.

I checked the account info in both. BOTH WERE SWITCHED BACK TO THE ORIGINAL CREDIT CARD.

This has gone from an annoyance to a security issue with me now. Obviously they are keeping my old credit card info on file somewhere. That's not right.

hmmmm.

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Answer 4

angthorp

Level 1

0 points

Aug 22, 2012 3:34 PM in response to Boerne

I am having the same trouble! I keep getting told my security code for my cc is invalid, IT'S NOT! I have tried over and over and it still says the same thing...so I tried 2 other cards and still same thing! Then when I went to log back in it still had the ORIGINAL card that I put on there! What's going on?! It was working fine before and it validated $1.00 on my original card on 8/18 (it still shows the charge on my pending account charges through my card)!

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Answer 5

Boerne Author

Level 1

39 points

Aug 24, 2012 3:03 PM in response to angthorp

Turns out there was nothing I could have done, other than expresslane.apple.com for help. I finally got a follow-up email from them and they fixed it.

So I would not hesitate to email them if you have issues.

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