Why is it so impossible to get order history behond 18 months
Today I was rebuilding my winows 7 system on my Mac Pro. I downloaded Quicktime and was going to enter my Qucktime Pro key purchaced several years ago. Thought I had saved from an email or on file and could nof find it.
Apple has a ULR you can use to do, or least they use to for such a purpose. . .Stange they have not removed it since it is now longer valid?
http://support.apple.com/kb/HT2240 says to go to your account and "Click "Downloadable Software Purchases". There now is no such link and you will find that is now impossible for you or ANYONE from apple support to access any of you order history beyonds 18 months.
First I chated support who finally provided me a phone number to call for this specific question. I called this number and was on hold for over 30 minutes only to find I was sent to the wrong support number. After serveral more transfers and another 30 minutes of time, I was informed by a supervisor that retreivial of this key was not possible and that if I wanted to use QuickTime Pro, I would need to purchace another key for $30.
I founnd this unbelievable! Unless support for a product is fomally disconintued, records regarding its purchace should be make avaialbe to the purchacaser and support, otherwise this is breach of contract in my opion! I Waht is so hard to understand is that apple's unlimited cash and such expetiese at storage of huge quanites of data such as that for the iClould, that they would has such a limitation in place do to cost or avaialbe stoage capacity.
I have been a long time fan of Apple since the mac plus had gotton many, many friends, co-workers and relative to switch from PC to Mac. In light of what I expereinced today, I will most likely never buy an Apple hardware or software product ever again, and certainally will never recommend they swith to apple ever again.
I plan to take apple to small claims court over this issue if not resolved just so others will not be abused buy such a stupid policy. Currenlty there is no such waring on the apple store should you lose a puchased key.