1 Reply Latest reply: Aug 23, 2012 3:45 PM by CMCSK
Luckhy Level 1 Level 1 (0 points)

I hav buy hp photosmart model printer 6 month back,since day 1 its wireless feature not working,till now its not working,many times engeneer comes and goes,one of them said router is not compatible pls buy BELKIN ROUTER AND MODEM and i followed them,i spend lots of money and time(more pricous). Into this printer


If hp do this things with their customers it means hp is not capable enough to solve problems with in warrnty period.

I m suffering from day 1,and now its 6 months,but problem still same.


Now they also check with differnt machine of same model but printer goes offline after one minute connection in wireless mode.

My printer details are as follows:

My printer model no.: photosmart 6510 be 211e

My printer serial number :CN**********5RC

Product number:CQ761D

Firmware version:ESP2CN1132AR



Hp says problem is from apple side kindly contact apple,but i simply dont understand one thing  that both the company are from usa,and well known for their products.

But they cannot capable of solving client issue.


Please solve my issue as soon as possible .


Best regards

Amrinder pal singh


<Edited by Host>

MacBook Pro, Mac OS X (10.6.8), Printer goes offline after 1 minute