TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ

BigCrookster

Level 1 (0 points)

Q: My ipod won't reset, tried ALL the steps several times. The 'red cross' always appears, any suggestions?

I have tried to restore this to disc mode as suggested in the apple help section but it doesn't work.

The red cross inside a red circle, with the apple web address at the bottom, keeps returning.

Anything else I can try, or is it a costly repair shop I need?

iPod classic, Windows 7, 160GB

Posted on Aug 23, 2012 11:37 AM

I have this question too

Q: My ipod won't reset, tried ALL the steps several times. The 'red cross' always appears, any suggestions?

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by Bilbo_cheshire,

Bilbo_cheshire Aug 23, 2012 5:50 PM in response to BigCrookster
Level 4 (1,780 points)

Aug 23, 2012 5:50 PM in response to BigCrookster

That symbol,
is also known as the Fatal Red X, which mean that your iPod Hardisk is dying, cannot be booted up or dead. There is nothing much we can suggest here except read this Apple support Article or to send your iPod in to Apple Store or any 3rd Party iPod Repair vendor, for a replacement.
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by BigCrookster,

BigCrookster Aug 24, 2012 8:50 AM in response to Bilbo_cheshire
Level 1 (0 points)

Aug 24, 2012 8:50 AM in response to Bilbo_cheshire

Thanks Bilbo, Yea, my mate had a look at it last night and said the same, I've ordered a new Hard disk today for £46 so I hope that resolves it. Cheers.
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by Bilbo_cheshire,

Bilbo_cheshire Aug 24, 2012 6:39 PM in response to BigCrookster
Level 4 (1,780 points)

Aug 24, 2012 6:39 PM in response to BigCrookster

Good luck on replacing the hardisk, it is a difficult task opening the casing, if you haven't done it before.
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