6 Replies Latest reply: Jan 11, 2013 3:06 PM by b noir
Deinosuchus Level 1 Level 1 (0 points)

When an external application tries to connect to it through iTunes I get 'Error: 11222'. When I try to connect through the iTunes app it just continuously loads but nothing appears. Diagnostics says that Windows Firewall (Which is being managed by McAfee) is blocking it, even though it is allowed through both firewalls I have. Even when I turn WF off iTunes claims it is being blocked by it. I have done almost everything Apple's support pages have suggested but nothing has worked. I'm using it on an Acer Aspire laptop, and the main PC can use iTunes without trouble so it isn't the ISP. I have uninstalled and reinstalled iTunes twice. Here is a full diagnostics:

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Acer Aspire 5738

iTunes 10.6.3.25

QuickTime 7.7.2

FairPlay 1.14.43

Apple Application Support 2.1.9

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.2.0.6

Apple Mobile Device Driver not found.

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

iTunes Serial Number 0042AD4403249D18

 

Current user is an administrator.

The current local date and time is 2012-08-23 23:19:38.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

Video Display Information

 

ATI Technologies Inc., ATI Mobility Radeon HD 4570

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

iPodService 10.6.3.25 (x64) is currently running.

iTunesHelper 10.6.3.25 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

 

Lease Expires:       Fri Aug 24 21:30:18 2012

 

DNS Servers:         192.168.1.254

 

Adapter Name:        {43E41B54-39BF-45DB-A846-41062D127AFE}

Description:            Broadcom NetLink (TM) Gigabit Ethernet

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Thu Jan 01 00:00:00 1970

 

Lease Expires:       Thu Jan 01 00:00:00 1970

 

DNS Servers:        

 

Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No

 

Firewall Information

 

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

 

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

iTunes has never successfully accessed the iTunes Store.

 

Please help me!


iTunes, Windows 7