6 Replies Latest reply: Jan 11, 2013 3:06 PM by b noir
Deinosuchus Level 1 Level 1

When an external application tries to connect to it through iTunes I get 'Error: 11222'. When I try to connect through the iTunes app it just continuously loads but nothing appears. Diagnostics says that Windows Firewall (Which is being managed by McAfee) is blocking it, even though it is allowed through both firewalls I have. Even when I turn WF off iTunes claims it is being blocked by it. I have done almost everything Apple's support pages have suggested but nothing has worked. I'm using it on an Acer Aspire laptop, and the main PC can use iTunes without trouble so it isn't the ISP. I have uninstalled and reinstalled iTunes twice. Here is a full diagnostics:


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Acer Aspire 5738


QuickTime 7.7.2

FairPlay 1.14.43

Apple Application Support 2.1.9

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver not found.

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 0042AD4403249D18


Current user is an administrator.

The current local date and time is 2012-08-23 23:19:38.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.


Video Display Information


ATI Technologies Inc., ATI Mobility Radeon HD 4570



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService (x64) is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


**** Network Connectivity Tests ****


Network Adapter Information



Lease Expires:       Fri Aug 24 21:30:18 2012


DNS Servers:


Adapter Name:        {43E41B54-39BF-45DB-A846-41062D127AFE}

Description:            Broadcom NetLink (TM) Gigabit Ethernet

IP Address:   

Subnet Mask:

Default Gateway:

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Thu Jan 01 00:00:00 1970


Lease Expires:       Thu Jan 01 00:00:00 1970


DNS Servers:        


Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No


Firewall Information


Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.


Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

iTunes has never successfully accessed the iTunes Store.


Please help me!

iTunes, Windows 7
Solved by Deinosuchus on Jan 11, 2013 3:01 PM Solved

I don't know which program it was, as both ended up being uninstalled, but either (or perhaps both!) my (supposedly old) Bullguard software or my McAfee software was causing the problems. I had been recommended by Bullguard to (free-of-charge) upgrade to newer software as a solution to the problem. During reinstallation I was advised to uninstall McAfee, so I did. Now I have a newer version of Bullguard and a working iTunes store!

Reply by b noir on Jan 10, 2013 4:32 PM Helpful

The 11222 errors can sometimes be produced by LSP trouble. One of the suspects with that is some versions of McAfee Family Protection. For troubleshooting advice, see the following document:


Apple software on Windows: May see performance issues and blank iTunes Store

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