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Audio distortion in Netflix

Hello, my problem occurs with the audio on Netflix so far. Just bought the Appletv unit, and using it mostly for Netflix now. Randomly the sound gets distorted and has echoes. Have to restart the video playback to fix it. Video is ok, the unit is hardwired to the router. The distortion occurs on low or hi res content.Thanks!

Apple TV

Posted on Aug 24, 2012 6:02 AM

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14 replies

Oct 14, 2012 12:00 PM in response to Kamrenz

Hi Thanks for the response. I have discovered a similiar fix for the problem. Its a little easier than yours, but basically the same. I use the TV remote control to switch to a different HDMI input and then back again to the AppleTV connection. Also, turning off the TV then turning it back on does the trick. Switching the inputs with the remote is much faster. Another thing that I found is that the problem only occurs with a Toshiba TV. It does not happen with a Samsung or Vizio. A web search revealed a post by someone else on another forum who stated that they had a similiar problem and they fixed it by doing a software update on the TV. Maybe that is possible with the Toshiba through the USB connection, not sure.

Thanks....still using the AppleTV

Nov 4, 2012 11:24 AM in response to Amsplatter

Same problem here w/Apple TV hooked to a Sony TV. Sometimes the sound is distorted -- actually, I wouldn't say distorted. More like nothing but loud static. Just tried the switching-inputs boogie and it worked. Switched to the Sony Blu-ray & back and the sound is normal. Thanks!


Ironically, I also have a problem with the Sony Blu-ray and the Sony TV. Randomly there's no sound from the Blu-ray. Switching to the Apple TV & back seems to fix that as well...

Feb 20, 2013 9:05 PM in response to Amsplatter

I have a 3 year old Panasonic TV and noticed sound distortion/echo with streaming Netflix or Hulu. Called Apple Support 3x's. They recommended changing my tv sound settings, switching my HDMI output, trying a more expensive HDMI cable, then exchanging for another Apple tv. None of that worked. The only way to fix it is what was suggested above: to pause what I'm watching and switch the input on my remote, then back. But it's ridiculous that I have to do that. I don't like Roku's interface compared to Apple tv, but I can't deal with this issue so Roku it is!

Mar 9, 2013 7:40 AM in response to Amsplatter

I will have to try the switching the HDMI inputs. What I have been doing is stopping my playback and putting the device to sleep through the settings window, which helps reset it all.


Just in case you are wondering, have the 2nd gen I believe (for sure not first), and have a Viso, but it is about two to three years old. Issues happens with Netflix, YouTube, music through AirPlay, and video played through iTunes. Pretty much I haven't found anything that this doesn't happen with. I was thinking of replacing the HDMI cord thinking it was an issue with a cheep wires. Now, will wait on that.

Feb 21, 2014 10:26 AM in response to Amsplatter

I was looking for a solution to my problem being related to the roku box and found this thread.


I have not had this issue with my apply tv unit, but I do have this issue occassionally with my Roku 3 box.


I usually need to unplug either my television (Vizio) or the roku box or change the input, and the problem is temporarily fixed.

Audio distortion in Netflix

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