HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
pedwards1917
Level 1 (0 points)

Q: Whenever i open iTunes it tells me that 2 of my downloads cannot be completed because the file may be corrupted. I cannot get rid of this message or complete the downloads. Other downloads worked. What can i do to get rid of this warning message or compil

Whenever i open iTunes it tells me that 2 of my downloads cannot be completed because the file may be corrupted. I cannot get rid of this message or complete the downloads. Other downloads worked. What can i do to get rid of this warning message or complete the downloads?

iMac, OS X Mountain Lion (10.8.1)

Posted on Aug 24, 2012 6:51 AM

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pedwards1917

Q: Whenever i open iTunes it tells me that 2 of my downloads cannot be completed because the file may be corrupted. I cannot get rid ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 24, 2012 7:23 AM in response to pedwards1917
    Level 10 (104,171 points)
    Apple TV
    Aug 24, 2012 7:23 AM in response to pedwards1917

    Welcome to the Apple Community.

     

    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

  • by pedwards1917,

    pedwards1917 pedwards1917 Aug 24, 2012 7:49 AM in response to Winston Churchill
    Level 1 (0 points)
    Aug 24, 2012 7:49 AM in response to Winston Churchill

    Hi. I have already tried that . Ther deleted files simply reappear when i open iTunes again. There is no option to purchse i can see apart from the one next to the track itself. I tried that. Now i have 2 copies of the same track which fail to download and which fail to permqanently delete.

  • by pedwards1917,

    pedwards1917 pedwards1917 Aug 25, 2012 1:48 AM in response to pedwards1917
    Level 1 (0 points)
    Aug 25, 2012 1:48 AM in response to pedwards1917

    Hi. Winston, I found the 'purchased' section on iTunes and accessed the 2 items which refuse to download. You say you can download them again, but the only option which appears says 'downloaded' and that's not an active button. How can I download them again? I tried deleting them but they just reappear when i restart iTunes.