HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
Dleeder
Level 1 (0 points)

Q: bad download

I purchased an album from "Of Monsters and men" and 2 songs did not downoad.  Just skips to next song.  I accidently purchased the album again and the songs did not download again.  Is there any way of getting this resolved.  I really do not need 2 of the same. I just really want what 1 album with all the songs.

Posted on Aug 24, 2012 5:00 PM

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Dleeder

Q: bad download

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  • by turingtest2,

    turingtest2 turingtest2 Aug 24, 2012 5:02 PM in response to Dleeder
    Level 10 (87,434 points)
    Apple TV
    Aug 24, 2012 5:02 PM in response to Dleeder

    Check your account's purchase history. I doubt you have been charged twice, but if you have you should contact the store staff for a refund.

     

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.

     

    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.

     

    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.

     

    See also:

    HT5085 - iTunes in the Cloud and iTunes Match Availability

    HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    tt2