cbeshore
Level 1 (0 points)

Q: Has anyone been able to use a shuffle 3rd gen 4GB with windows 7 64 bit?

Hello, I have an Ipod Shuffle 3rd generation 4GB that works fine on machines with XP Pro 32 bit and Vista 32 bit but the Win 7 Pro 64 bit machine will not recognize it when plugged in.  I have tried all troubleshooting advice with no change.  Uninstalled Itunes, restarted and re-installed with no change.  Any help someone has would be much appreciated. Thanks!

iPod shuffle, Shuffle 3rd generation 4GB

Posted on Aug 25, 2012 7:40 AM

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cbeshore

Q: Has anyone been able to use a shuffle 3rd gen 4GB with windows 7 64 bit?

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  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Aug 28, 2012 4:29 AM in response to cbeshore
    Level 8 (39,823 points)
    Mac OS X
    Aug 28, 2012 4:29 AM in response to cbeshore

    It should work, as long as the version of iTunes is 9 or later.  The current version

     

    http://www.apple.com/itunes/download/

     

    would be best.

     

    Does it currently work on the a PC with Windows XP or Vista?  In other words, can you try it right now on a PC with Windows XP or Vista, using the same USB cable, to confirm it works?

     

    If you cannot, are you using the USB cable that came with that shuffle, or a replacement that is described as being for the 3rd or 4th gen shuffle?  If you are using a third-party USB cable that is made for a 2nd gen shuffle, it will not work on a 3rd or 4th gen shuffle.  The connectors are different.

  • by cbeshore,

    cbeshore cbeshore Aug 28, 2012 3:09 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Aug 28, 2012 3:09 PM in response to Kenichi Watanabe

    Thanks for the reply.  I dowloaded and re-installed itunes 10 the same day I posted. 

     

    Yes, the ipod works right now perfectly on the XP and Vista machines but not the Win 7 Pro 64 bit. The USB cable is the original and the one I am connecting to the computers with.

     

    Thanks again.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Aug 28, 2012 3:54 PM in response to cbeshore
    Level 8 (39,823 points)
    Mac OS X
    Aug 28, 2012 3:54 PM in response to cbeshore

    Because it works with the other PCs, you've ruled out a problem on the shuffle itself and a problem with the USB cable.  So that leaves some issue on the PC with Windows 7.  I don't think 64-bit versus 32-bit is a consideration.

     

    As a test, if you have not already, I would shut down and disconnect all other USB devices from the computer (except for standard keyboard and mouse if used).  Do this to Reset the shuffle

     

    http://support.apple.com/kb/HT1655

     

    Start up computer, run iTunes, and connect the shuffle to a direct USB port on computer.

     

    If the shuffle is still not recognized by iTunes, also check other places, such as Device Manager, to see if it appears anywhere.