HT1414: Use iTunes to restore your iOS device to factory settings
Learn about Use iTunes to restore your iOS device to factory settings
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Helpful answers
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Aug 25, 2012 8:55 AM in response to angelogranzby mac.heretic,Hey angelogranz,
Tell us a little bit more about what version of Windows & Outlook you're using. And do you have more than one version of Microsoft Office installed (2003 and 2007, for example)?
I've still got a few Apple support articles you'll want to look over to see if they help.
If you're trying to sync with an Exchange server look here:
http://support.apple.com/kb/TS1693
Otherwise here is basic troubleshooting:
http://support.apple.com/kb/HT1692
And this is advanced troubleshooting:
http://support.apple.com/kb/TS2776
Let us know if this helps out at all.