Previous 1 2 3 Next 38 Replies Latest reply: Jul 23, 2014 9:24 PM by Joseph Eugene Moore
Geoff Fitch Level 1 (5 points)

It seems that periodically iTunes Match just turns itself off - perhaps when I upgrade. This happened recently and when I turned it back on, entered the update process, examining library, comparing, uploading, etc. When it gets to the upload stage, it says "0 of 18 uploaded" and picks the first file to upload, "uploading xyz" in the status window. It sits there for a about 1-2 minutes in that state, fails and restarts the whole process. It's in a loop, trying to update repeatedly and failing.


Anyone have any idea how can work this problem?




MacBook Pro, OS X Mountain Lion (10.8.1)
  • cyrielbuysse Level 1 (0 points)

    Im having exactly the same problem. Thought it was just one album but it happens with all the new music I added to my library...

  • DiVanci Level 1 (0 points)

    Same problem. Have been trying for day's !


    Didn't have this problem with Lion. Now that I have Mountain Lion iTunes Match no longer upload my songs.

  • Jimzgoldfinch Level 5 (7,690 points)


    Try deleting the 18 files from your library - select keep files. Update match and hopefully the cycle completes. Then try adding files again a few at a time. Suggest you don't include "xyz" in your first retry.



  • Geoff Fitch Level 1 (5 points)

    Thanks, Jim, but that didn't do it.


    I deleted several new files from the library. It is no longer trying to upload specific songs, but get to the step and says "Uploading remaining songs and artwork" (0 of 1 items uploaded) and fails in the same way.


    I doesn't seem to matter what it is uploading but fails during the third step.


    Any other ideas?

  • Geoff Fitch Level 1 (5 points)

    Actually this did help in a way - it seems now to complete successfully - as long as I don't add any songs to upload. So I have a choice of leaving 20+ songs out of my library or using ITM.


    Does anyone know any other ways to troubleshoot this?

  • Jimzgoldfinch Level 5 (7,690 points)


    Have you tried converting the tracks from one format to another i.e MP3 instead of AAC or vice versa. Try one track and see if this works.



  • Geoff Fitch Level 1 (5 points)

    Yea, that didn't fix it. Seems to happen no mater what type of file I add to my library.

  • cyrielbuysse Level 1 (0 points)

    When i changed wifi networks it worked... Of course this isn't a solution since my neighbors network is really slow...


    But how can this be solved, is itunes match only working with 2 or 3 different networks?

  • coderc Level 1 (0 points)

    I'm having the same problem.  If I have files that can't be matched and need to be uploaded, as soon as the upload begins, iTunes uploads a few hundred Kb and then changes its current view to the "iTunes Match" page and starts over at step 1.  The only way I'm able to add new songs is if I have no songs pending to upload, and if the new songs get matched.  I tried testing a brand new iTunes library with my Apple ID and still wasn't able to add new songs requiring upload.


    As seems to be the common thread, I never had this problem before Mountain Lion.  I've got a 50Mbp/s cable connection, but even with only 100 Kb/s up, I was able to upload thousands of songs with Lion and not experience this issue.  If I try this from my office with the fat pipe (10MB/s up/down) it *usually* works, but sometimes exhibits the same behaviour as when I try at home, which seems to indicate the problem does in fact lie with iTunes / Apple.

  • coderc Level 1 (0 points)

    Update: I installed iTunes on my Windows 7 PC and enabled iTunes Match.  It's able to upload songs without a hitch, so it's definitely not my internet connection.

  • HoopDawg Level 1 (0 points)

    I agree.  I'm having the same problem.  I recently bought a new retina display mbp.  Seems like all i have been doing since i got it is troubleshooting and debugging.  This is just the latest thing.  I thought that apple stuff "just worked" but it doesn't seem that way anymore, i guess.  I am so very frustrated and disappointed.


    Seems as though Mountain Lion is the common issue in the end.  I feel as though Steve Jobs is rolling over in his grave with all of these compatability/bug issues in Lion and Mountain Lion.   ***** a@@.


    Anyway, I just had four songs from an "unknown CD" that it wouldn't upload.  I also just got the infinite loop either on step 2 or step 3.  I have contacted support by phone, who had me contact iTunes support by email, who finally got back to me saying they really didn't know and referred me to a couple of general Troubleshooting articles here on the support pages.  Wow.


    So I am back at the community board, which is the only place I seem to be getting any real help.


    At this point, the only way I could get iMatch to finish is to delete the files that won't upload.


    BTW, according to the Troubleshooting docs, MP3 and AAC encoding should work fine even if the song isn't recognized in iTunes match.  It will just upload the file "as is"...(or its supposed to...and that's why we're here).


    The only limiting factor is the file file cannot be over 200MB...which is fricking huge for an audio file.  Mine were like 4.5MB each.


    Again, this seems to be a ML / iMatch conflict.


    Get your sh@t together, Apple!!!

  • Graham J Level 1 (0 points)

    iTunes Match has been doing this to me since shortly after I signed up, which was before I switched to ML.


    I could almost stand it if it didn't switch to the Match home screen every frikkin' time, pulling me away from wherever I am and wiping out any search criteria.


    Moving to iTunes 11 changed nothing. Way to make it prettier but no more functional Apple!


    Fix this!

  • Geoff Fitch Level 1 (5 points)

    I decided to search to see if there was a thread that addresses this issue - guess what I found it and LOL I posted it back in August, 2012. ITM is hopelessly broken and not one bit of response or improvement from apple.


    In the meantime I've had a good tour of Spotify.


    But much of my music now stuck on ITM match as in iTunes 11 you can't access your offline songs until it has successfully updated.


    This is aweful! Does anyone at apple read these boards?

  • Graham J Level 1 (0 points)

    I think it's pretty safe to say no one at Apple reads these fora. Billions and billions in the bank and they can't even fix a months-old bug, it's dispicable. I'm generally an Apple fan but they need to focus more on their existing software and less on squeezing every cent out of every customer.

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