HT201587: About download times for the iTunes Store purchases and rentals

Learn about About download times for the iTunes Store purchases and rentals
rona0426
Level 1 (0 points)

Q: I downloaded a movie on iTunes but I was unable to see the entire movie it just stop and I can't see

I need help in retrieving the rest of the movie, can someone please help me.

iPad 2

Posted on Aug 25, 2012 2:25 PM

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rona0426

Q: I downloaded a movie on iTunes but I was unable to see the entire movie it just stop and I can't see

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 25, 2012 2:31 PM in response to rona0426
    Level 10 (104,506 points)
    Apple TV
    Aug 25, 2012 2:31 PM in response to rona0426

    Welcome to the Apple Community.


    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.


    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.


    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.


    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.