3 Replies Latest reply: Sep 1, 2012 4:03 AM by gee714
90studio Level 1 Level 1

'This movie requires QuickTime, which is not supported by this version of iTunes.'

 

Why does this happen only for some movies & TV shows? All the rest play fine. I have the latest version of iTunes, and 'yes', it's up to date. I have all my OS updates as well. We purchased an AppleTV a couple of months ago, and I'm beginning to wonder whether it matters whether I buy media through the AppleTV or my computer. Would that cause this error message?

 

I purchased two products through iTunes on my computer (I wanted the standard version of both a movie and a TV show which isn't available through AppleTV, but is through iTunes on my computer). When I went to play it I couldn't, I got the above error message instead. This only started happening after we purchased the AppleTV. Coincidence or the culprit?

 

Has anyone else had this problem?


iTunes video, Mac OS X (10.7.4)
  • b noir Level 9 Level 9

    'This movie requires QuickTime, which is not supported by this version of iTunes.'

     

    Try relaunching iTunes in 32-bit mode first, as per the instructions in the following document:

     

    iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode

     

    Can you watch the movies and TV shows now?

  • 90studio Level 1 Level 1

    I've rented and bought movies through the AppleTV and played old movies from my library no problem. But for some reason, when I tried to rent Little Miss Sunshine and buy a season pass for Homeland through iTunes on my computer, I get the error message. The last I heard from Apple they were investigating the movie, but I haven't heard anything else since. I'm flummoxed. But I will be making an appointment with the Apple Store.

  • gee714 Level 1 Level 1
    expertise.windowssoftware
    Windows Software

    I am having this issue all of a sudden as well.  All of my movies that were purchased out side of iTunes have no problems, but I just purchased The Hunger Games and Battleship and I have tried to download some old series I previously purchased and they tell me that quicktime is not supported in this version of iTunes.  They really need to fix this.