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Helpful answers
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Aug 29, 2012 8:44 AM in response to robino2by planb77,★HelpfulIs iTunes on this older desktop PC up to date with the latest version (10.6.3 at the time of this writing).
Perhaps this article be of assistance as well. There is a link to the Vista/7 article if you are running either of those OS's.
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
B-rock
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Aug 29, 2012 10:31 AM in response to planb77by robino2,Thank you very much for taking the trouble the reply to me in such a helpful way - greatly appreciated. Yes we have the latest version of iTunes installed.
I had a long session on the phone with an Apple support techie this morning. We tried part of the "Resolution" suggestion in your links without success but you have given me some more processes to try so I will work on these. Kind regards
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Aug 29, 2012 10:39 AM in response to robino2by planb77,No problem. Let us know how it goes.
B-rock