2 Replies Latest reply: Aug 26, 2012 11:14 PM by Yuniverse
Yuniverse Level 1 Level 1

I've just purchased 1995 ALDS Mariners vs Yankees Game 5 show for $1.99.


However, the m4v file is not playable.  iTunes can't play it (blank black screen), nor any other file players (KMPlayer, VLC, Windows Media Player).


Please help and see if the file is the culprit.  I've erased the file and re-downloaded the file, but it still has the same problem.

iTunes, Windows 7
  • b noir Level 9 Level 9

    I'd report the problem to the iTunes Store. 


    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".


    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Yuniverse Level 1 Level 1

    thank you.  I'll try that and see if apple fix it for me.