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thunderbolt display won't wake up!

I bought the first version of the MBP Retina and I'm loving it! So what better companion to use than the 27" Thunderbolt Display...


So I've been using it since the first day I got my MBP Retina. Everyday when I leave work, I log-out from my computer, and when I get in in the morning, I just move my mouse and both my displays wake up. This has never been a problem until this morning.


I have tried unplugging the power, doing a power cycle, disconnecting all USB devices from the Thunderbolt, etc. Nothing works.


Does anyone have an idea?

MacBook Pro with Retina display, OS X Mountain Lion (10.8)

Posted on Aug 26, 2012 6:00 PM

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48 replies

Oct 2, 2017 7:09 AM in response to esisoon

My 2nd Thunderbolt display works just fine... Until I put the computer to sleep. Then it won't come back on. I go from a two display setup down to a one display setup unless I reboot the iMac. These are both 27 inch thunderbolts, one the main unit with the computer in it, the other attached to the first with the vid cable it comes with. I would think the iMac would communicate or wake up the 2nd unit. Can Preferences>Display be improved to have a wake up or search for additional display button to kick the 2nd monitor back on? Their are no power buttons I can see on the 2nd display for me to toggle on and off.... Support, what do you recommend??? Thanks, Ed.

Sep 10, 2012 11:27 PM in response to esisoon

I've been using a Thunderbolt display with my MBA. I have had the same problem. My display was exchanged by the local store, but the problem persisted. By trial and error, I have worked out a "protocol" that seems to deter (if not totally eliminate) the problem. I do the following (in strict order):


1. Eject any drives attached (via the display)

2. Put the MBA to sleep (or shutdown)

3. Turn off the power to the display

4. Disconnect all cables between the MBA and the display.


When reconnecting:-


1. Connect all cables

2. Turn on power to the display

3. Wake the MBA


Every so often I have missed a step (usually not putting the MBA to sleep). There is then a 50:50 chance whether the display will come to life immediately on connecting. When it does not, leaving it connected with the display power off for 5+ minutes, then switching on the display power, seems to do the trick. If not, repeat (irritating, I know) -- turn off the power, leave for 5+ minutes then power on again.


Hope this helps.

Sep 18, 2012 12:47 PM in response to esisoon

Here is how to fix the problem with 27" Thunderbolt screen waking up from sleep. Just do as esisoon indicated, check out the instructions for resetting NVRAM and PRAM on http://support.apple.com/kb/HT1379?viewlocale=en_US . Just follow the simple instructions 1-6, and check out whether you need to reset screen resolution, time zone, sound etc when you are done. The whole procedure does not take more than 5 minutes. Very likely the issue with the wakeup will be solved. Good luck to the rest of you with this problem, and thank you esisoon!

Sep 18, 2012 6:18 PM in response to Nepse

Just to also add, this solution is to reset the NVRAM and PRAM, my original request for help for the thunderbolt display was caused by the Thunderbolt port freezing. Once I did the reset it was solved, so if your thunderbolt display is broken this will not solve the problem, my problem stemmed from the TB port on my MBPr.


Glad this solved your problem, Nepse!

Sep 19, 2012 4:12 AM in response to esisoon

My joy unfortunately was short. After having left the harddrive on my MBP sleeoping overnight, the screen would not wake up this morning. It is back to acting like prior to my procedure resetting VRAM and PRAM. There is obviously a bug which I hope will be resolved,– hopefully sooner rather than later.

thunderbolt display won't wake up!

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