Trackpad & USB mouse not working

Question

Level 1

8 points

Trackpad & USB mouse not working

I'm having problems clicking on the trackpad - I plugged in a USB mouse and this won't click either.

I have tried repairing disks, applied pressure evenly across pad, loosened the screw underneath, cleaned it, taken the battery out to check if it's swollen, re-installed Lion and all updates.

I've also retstarted holding shift-L, ctrl, opt. This allows the USB mouse to work for about an hour and then it stops again.

It just seems to have happened out of nowhere - although other peculiarities to note recently, are that iTunes started to open by itself and play the first song in the library, even after quitting, it would re-open.

Surely this is a software issue if the USB mouse won't work either? Could really do with some help here!!!😕

MacBook, Mac OS X (10.7.4)

Posted on Aug 26, 2012 11:28 PM

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Answer 1

eviefoo Author

Level 1

8 points

Aug 29, 2012 4:43 AM in response to eviefoo

Anyone, anyone?

I have installed Mountain Lion too...but still no change.

I have reset the SMC, and the USB mouse works for a little time unless you accidently brush the trackpad and then it stops letting you click again.

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Answer 2

eviefoo Author

Level 1

8 points

Aug 30, 2012 1:23 AM in response to eviefoo

I have also changed the battery - as I had a spare from before. Still no difference!

Will someone please answer my request, I have exhausted everything!! BTW there is no Apple store where I live, what can I do about getting it fixed?

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Answer 3

b j t

Level 4

3,698 points

Aug 30, 2012 1:31 AM in response to eviefoo

Have you tried

Intel-based Macs: Resetting the System Management Controller (SMC)

and / or

OS X Lion: Reset your computer’s PRAM

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Answer 4

eviefoo Author

Level 1

8 points

Aug 30, 2012 1:36 AM in response to b j t

Unfortunately, yes & yes. No change 😢

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Answer 5

b j t

Level 4

3,698 points

Aug 30, 2012 1:57 AM in response to eviefoo

Have you tried to un-pair and re-pair your Track Pad ?

How do I add or remove a wireless device to or from my Mac (pairing or unpairing)?

Use the Bluetooth Setup Assistant to set up your device to work with your computer by “pairing” the device with your computer:

Find the Bluetooth icon in the menu bar in the upper-right of your display.

Choose Set up Bluetooth Device from the Bluetooth status menu.

If the Bluetooth status menu isn’t visible in your menu bar, use these steps to open the Bluetooth Setup Assistant:

Choose System Preferences from the Apple () menu, then choose Bluetooth from the View menu.

Enable the "Show Bluetooth status in the menu bar" option.

Learn more about pairing your keyboard, mouse, or trackpad with your Mac.

After you pair a device with your computer, you should see the device listed in Bluetooth preferences.

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Answer 6

eviefoo Author

Level 1

8 points

Aug 30, 2012 2:03 AM in response to b j t

it's not a bluetooth trackpad (is it called a magic trackpad?) - sorry I wasnt being clear.

It's the one actually in/on the macbook that's not functioning. I plugged in a USB mouse to check if this would work and the mouse isn't clicking either...

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Answer 7

b j t

Level 4

3,698 points

Sep 22, 2012 7:19 AM in response to eviefoo

😮

I think it might be time to take it in to have it looked at.

Worldwide telephone support numbers

Find an Apple Authorized Service Provider

Visit an Apple Retail Store

Message was edited by: b j t

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Answer 8

eviefoo Author

Level 1

8 points

Aug 30, 2012 2:20 AM in response to b j t

Ha! I was dreading this! Now I have to try explain the problem and everything I have done in Spanish. Better get googling the vocab.

Thanks

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Answer 9

b j t

Level 4

3,698 points

Aug 30, 2012 5:57 AM in response to eviefoo

This thread: https://discussions.apple.com/thread/4252902?tstart=0 may be of help.

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Answer 10

eviefoo Author

Level 1

8 points

Aug 30, 2012 6:20 AM in response to b j t

Thanks but i've tried that too. Off to learn the lingo!

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Answer 11

epicbaby

Level 1

0 points

Feb 19, 2013 8:16 AM in response to eviefoo

Hey, eviefoo!

Did you ever get this issued solved?

I'm having the EXACT same problem as you and would love to know!

I've tried everything, as well.

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Answer 12

Apr 30, 2013 11:07 AM in response to eviefoo

Same problem here - just started yesterday. No clicking function on trackpad and only left click function on USB mouse. If I restart a few times, the click sometimes returns. Also Spotify and Skype open on restart. Any answers? Could this be a virus or malware?

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Answer 13

Jun 26, 2014 6:22 PM in response to eviefoo

Potential solution:

I've had this issue for a few days now. I have a Macbook Pro and a magic mouse and periodically throughout the day, the clicking function would randomly stop working. I tried everything. I even called Apple Support. I also pulled half my hair out of my head, but that didn't work either.

Finally, I discovered I forgot I had packed my extra magic mouse in my bag. It was on and engaged due to the weight of other contents stuffed in the bag. The bag was next to me all day at work, on the train, and at home. Since it too is paired with my computer, the constant click from the bag was overriding my track pad and other mouse. I turned it off and everything is working fine now!

Perhaps others suffering from this same issue are picking up signals from another paired mouse somehow?

Hope this helps.

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Answer 14

Dec 20, 2016 7:13 PM in response to eviefoo

Found the exact issue here:

https://www.youtube.com/watch?v=BLqLNoRCUxk

It's a logic board problem.

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