HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud
pbanbury
Level 1 (0 points)

Q: On iPad 3, after several months of flawless iCloud usage, suddenly Numbers file wont upload. On LTE nor wifi.

I have tried shutting down, turning iCloud off in Numbers, and no luck. If I shut off iCloud completely, do I lose any work? These are work files, and not replaceable. How do I make the upload arrows go away? It has been days now of trying all kinds of locations, wifi to no avail.

iPad 2, iOS 5.0.1

Posted on Aug 27, 2012 12:07 PM

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pbanbury

Q: On iPad 3, after several months of flawless iCloud usage, suddenly Numbers file wont upload. On LTE nor wifi.

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  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Aug 27, 2012 1:29 PM in response to pbanbury
    Level 10 (104,521 points)
    Apple TV
    Aug 27, 2012 1:29 PM in response to pbanbury

    If you log out of iCloud completely, all your documents will be reinstated when you log back in.

     

    It sounds to me as though the document has become corrupt. You can try and download it from one device or another, however this may be unsuccessful.


    Whilst it won't help you recover documents that have already become corrupt, can I suggest you get into the habit of backing up your documents in the cloud regularly.

  • by pbanbury,

    pbanbury pbanbury Aug 27, 2012 3:09 PM in response to Winston Churchill
    Level 1 (0 points)
    Aug 27, 2012 3:09 PM in response to Winston Churchill

    Thanks Winston Churchill- I will log out/ turn off iCloud- knowing the files are in icloud is kinda good, but of course the work of the last couple of days will be gone, as the files are not uploading.

     

    All the important stuff is backed up to Dropbox thru the day, I will do so with all the rest too.  When I open them in Excel from Dropbox, or in Number on my PBP, they are perfect.  And the issue occurs with any file I use in the iPad- no longer able to upload themselves to iCloud. So far it is about 8 documents.

     

    I think I will double check my Dropbox backups, get out of iCloud and start over. It will be interesting to see what remains in iCloud.  I can always delete all the files in the iPad, knowing my Dropbox versions are fine.

     

    Paul

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 27, 2012 3:20 PM in response to pbanbury
    Level 10 (104,521 points)
    Apple TV
    Aug 27, 2012 3:20 PM in response to pbanbury

    I'm not aware you can save documents edited or created on your mobile device to dropbox.

  • by pbanbury,

    pbanbury pbanbury Aug 28, 2012 8:48 AM in response to Winston Churchill
    Level 1 (0 points)
    Aug 28, 2012 8:48 AM in response to Winston Churchill

    I use DropDav to do so. Slow, but sure. The path is via the share button, the WebDav icon. Good way to access data like presentations.