10.8.1 - Major Issue - All Mail in "Trash" Gone after Update

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Level 1

47 points

10.8.1 - Major Issue - All Mail in "Trash" Gone after Update

ML 10.8 started off for me (and many others) with a few bugs and a major battery issue and now with the 10.8.1 update comes the biggest nail in the coffin with all of my email in the "Trash" folder completely gone.

I need some help from some experts here.

99% of the mail in my "Trash" is gone. I only have email dating back to August 22, 2012 (which is the day I upgraded from 10.8 -> 10.8.1)

I'm using 3 POP accounts and 1 IMAP account.

All accounts and their appropriate "Trash" folders had hundreds of deleted items and the IMAP account had thousands.

I noticed this today while doing a search for somthing in the "Trash"

I'm not sure what to do here, cannot contact AppleCare at the moment as they are closed.

Help...

MacBook Air, Mac OS X (10.7.2), 256SSD, 4GB, Core i7

Posted on Aug 27, 2012 11:24 PM

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Answer 1

mende1

Level 10

93,538 points

Aug 27, 2012 11:29 PM in response to K-Mode

1. Open Terminal and type:

chflags nohidden ~/Library

2. Go to Mail > File > Import Mailboxes > Files in mbox format, and open Library > Mail to find them. Import the Trash mailboxes. The mails aren't deleted

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Answer 2

K-Mode Author

Level 1

47 points

Aug 27, 2012 11:37 PM in response to mende1

When I hit: Mactinosh HD -> User (me) -> Library -> Mail -> V2 -> IMAP Account ->

Both "Deleted Messages" and "Deleted Items" mail folders contain less than <40 items combined - no messages in there

???

I had well over 3,000 emails in the "Trash"

Thanks for your quick reply btw

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Answer 3

mende1

Level 10

93,538 points

Aug 27, 2012 11:41 PM in response to K-Mode

Import those. If not, open Mail > Preferences > Accounts and readd your email

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Answer 4

K-Mode Author

Level 1

47 points

Aug 27, 2012 11:47 PM in response to mende1

I get an error "No valid mbox files were found" on both

Jesus

Re-adding won't help me for this account - my IMAP server doesn't have any items in the Deleted Messages folder on the server-side.

Here's where I'm confused - if I receive email in my Inbox, I delete certain items, they end up in my Trash (have been there prior to 10.8.1) and now they're just gone. I've made sure to specify that Mail doesn't permanently delete items on the Server, leaves them there, etc. And since I can remember all items I manually Delete, just go into the "Trash"

Thoughts?

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Answer 5

mende1

Level 10

93,538 points

Aug 27, 2012 11:49 PM in response to K-Mode

The mails must be in the server. If you don't find the mails, you lost them

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Answer 6

K-Mode Author

Level 1

47 points

Aug 27, 2012 11:54 PM in response to mende1

Explain this: I have an iPhone (4S iOS 5.1) using the same account (however via POP) configured explcitily to Leave Messages on the Server and that device (iPhone) has 1000+ emails in "Trash"

It couldn't have pulled the Trash contents from the mail server - but they're there, dating pre-OS10.8.1-update

What's going on here...

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Answer 7

mende1

Level 10

93,538 points

Aug 27, 2012 11:59 PM in response to K-Mode

The messages are in your server. You must have a Trash in Mail folder. Have you got it?

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Answer 8

K-Mode Author

Level 1

47 points

Aug 28, 2012 12:03 AM in response to mende1

They're not. End at 8/22/12 - day of the 10.8.1. update is where they end (so roughly 30 emails on server)

It's really crazy. I am always triple sure to enable "Leave on Server" across all devices and I use IMAP for all but one device (iPhone uses POP).

This is wild.

I've contacted the mail server admin to see if we can look at a backup of a week ago and restore somehow but that doesn't solve:

1) Why Apple Mail in 10.8.1 deleted all my Trash messages

2) Why my iPhone (POP) has 1000+ deleted items in Trash for this account

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Answer 9

mende1

Level 10

93,538 points

Aug 28, 2012 12:08 AM in response to K-Mode

In your computer you have an IMAP account, and some people reported that the messages disappear, but you have an IMAP, and the messages are on your POP account on your iPhone

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Answer 10

K-Mode Author

Level 1

47 points

Aug 28, 2012 12:10 AM in response to mende1

Not sure if that's a question.

Same mail account:

Mac - IMAP, Inbox, Sent Items = fine, Trash = empty

iPhone - POP, All mailboxes fine +phone configured to Leave Messages on Server from the get-go

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Answer 11

K-Mode Author

Level 1

47 points

Aug 28, 2012 12:14 AM in response to K-Mode

The 1000+ items I had in Apple Mail (OS 10.8.1) Trash are gone. Bottom line.

They were there before 10.8.1 so the only thing that made them disappear was 10.8.1

Apple is imploding with this **** recently...

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Answer 12

mende1

Level 10

93,538 points

Aug 28, 2012 12:13 AM in response to K-Mode

Send that to Apple > http://www.apple.com/feedback It's a Mail issue that must be fixed in the updates

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Answer 13

K-Mode Author

Level 1

47 points

Aug 28, 2012 12:14 AM in response to mende1

They never read it... Thanks for your help so far... Not sure where to go from here, will try the server-side backup tomorrow at the office..

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Answer 14

mende1

Level 10

93,538 points

Aug 28, 2012 12:20 AM in response to K-Mode

You're welcome

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Answer 15

Nov 10, 2012 5:04 PM in response to mende1

Thanks. The terminal command worked for me. I had mailboxes from another Mac I wanted to import onto a new Macbook Air running OS 10.8.1, Mail 6.0. The mail appeared to import but the mailboxes were emplty.

Ran suggested command:

1. Open Terminal and type:

chflags nohidden ~/Library

2. Go to Mail > File > Import Mailboxes > Files in mbox format, and open Library > Mail to find them. Import the Trash mailboxes. The mails aren't deleted.

And imported mail was there.

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