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Monserrate

Q: I wish to purchase Prince Royce' album but I already have purchased songs #2 & 6, and the "complete my album feature is not identifying the purchases,as with the others, can you please correct it so as to acknowledge it, and I can continu

Why are songs #2&6 that I purchased from Prince Royce Album not showing up "purchased or downloaded"?

Posted on Aug 27, 2012 11:53 PM

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Q: I wish to purchase Prince Royce' album but I already have purchased songs #2 & 6, and the "complete my album feature is not id ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 28, 2012 1:04 AM in response to Monserrate
    Level 10 (135,111 points)
    iTunes
    Aug 28, 2012 1:04 AM in response to Monserrate

    These are user-to-user forums, you are not talking to Apple here. Did you buy the album using the same account as you are currently logged in as (if you look at your purchase history do they appear), and/or were they bought from that version of the album (e.g. the album hasn't been removed and a different version of it added to the store) ?

     

    If you are sure that they were bought on that account and it's the same album then you can try contacting iTunes support and see if they can confirm and/or it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page