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I did a reset on my iPad now it will not accept my pass ode and I'm locked out what can I do

I did a restore on my iPad I was trying to take a screen shot but did something wrong I was following a manual app anyway it turned out I preformed a reset by pushing the off button and front control button together as a result it re set it self and now it won't accept my passcode and I'm locked out what can I do can't get to apple shop as on holiday in austria

iPad 2, iOS 5.1.1

Posted on Aug 28, 2012 5:07 AM

Reply
1 reply

Aug 28, 2012 5:18 AM in response to Tirionrich

If you can't unlock the device because it will not accept the passcode, there is only one thing you can do.


You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.


Instructions can be found here.

http://support.apple.com/kb/ht1212


You may have to use recovery mode if that didn't work.

http://support.apple.com/kb/ht4097



BUT .... Just for the heck of it, reboot the device before you resort to restoring and see if ithe passcode will work.


Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.


I did a reset on my iPad now it will not accept my pass ode and I'm locked out what can I do

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