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Unable to access internet

iPhone 4 finds network, connects to router but cannot access internet.



My old iPod touch does not have this problem.

Posted on Aug 28, 2012 8:16 AM

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4 replies

Aug 28, 2012 8:35 AM in response to cdv2007

This Apple doc might help ya out -> iOS: Troubleshooting Wi-Fi networks and connections


If you are unable to access the Internet while connected to a Wi-Fi network


  • If you are using a public or commercial network that requires a login or subscription, see this article for more information.
  • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
  • Verify that the Wi-Fi network settings are correct. You can view and configure Wi-Fi settings using the following steps:
    • Tap Settings > Wi-Fi.
    • Locate the Wi-Fi network you are currently using and tap User uploaded file.
  • If you've verified that your settings are correct and the issue persists, try the following:
    • Tap "Forget this Network" to reset settings for this Wi-Fi network, including the password. Then try connecting to the network again.
      Note: This can be useful if you identify a network issue and want to prevent the device from automatically using this network in the future.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings, including passwords, VPN, and APN settings.

Note: If the Wi-Fi network uses MAC address filtering, you will need to add the MAC address to the access list for the Wi-Fi router. The MAC address for your device is listed as the Wi-Fi address in Settings > General > About.


Unable to access internet

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