Previous 1 2 Next 23 Replies Latest reply: Aug 31, 2012 6:18 AM by Linc Davis
crik91 Level 1 (0 points)

Since I installed Mountain Lion(clean install), I'm having problems with Safari 6...

 

When I click with two fingers to open the menu... IS CRASHING!

 

 

Here is an important part of logs...

 

28/08/12 16:55:47,752 Safari[311]: CGContextClipToRect: invalid context 0x0

28/08/12 17:03:39,296 Safari[311]: CGContextClipToRect: invalid context 0x0

28/08/12 17:18:06,983 Safari[311]: CGContextClipToRect: invalid context 0x0

28/08/12 17:18:45,035 Safari[311]: CGContextClipToRect: invalid context 0x0

28/08/12 17:25:34,787 Safari[311]: CGContextClipToRect: invalid context 0x0

28/08/12 17:46:01,050 Safari[311]: CGContextClipToRect: invalid context 0x0

28/08/12 17:48:50,434 Safari[311]: CGContextClipToRect: invalid context 0x0

28/08/12 19:22:40,654 Safari[285]: CGContextClipToRect: invalid context 0x0

28/08/12 19:22:46,776 Safari[285]: CGContextClipToRect: invalid context 0x0

28/08/12 19:22:58,200 Safari[285]: Received an invalid message from the web process with message ID 323002f

28/08/12 19:24:07,259 Safari[315]: CGContextClipToRect: invalid context 0x0

28/08/12 19:24:12,259 Safari[315]: CGContextClipToRect: invalid context 0x0

28/08/12 19:24:55,186 Safari[315]: CGContextClipToRect: invalid context 0x0

28/08/12 19:25:47,775 Safari[315]: CGContextClipToRect: invalid context 0x0

28/08/12 19:26:18,321 Safari[315]: CGContextClipToRect: invalid context 0x0

28/08/12 19:26:36,959 Safari[315]: CGContextClipToRect: invalid context 0x0

28/08/12 19:26:39,321 Safari[315]: CGContextClipToRect: invalid context 0x0

28/08/12 19:30:10,722 Safari[315]: CGContextClipToRect: invalid context 0x0

 

Someone can help me?

Thanks!


MacBook Pro (15-inch Late 2011), OS X Mountain Lion (10.8.1), Safari 6
  • Carolyn Samit Level 10 (103,365 points)

    If you have the Develop menu enabled, click Develop > User Agent then select Safari 6.

     

    If that's not the issue, we need a Safari crash report...

     

    If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash  information.

    Copy/paste the entire contents of the Crash Reporter window into your reply. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.

  • crik91 Level 1 (0 points)

    I can't find this folder!

     

    MacBook-Pro-di-Gioele:~ gcorsinovi$ ls Library/Logs/

    Adobe                                        SMSMigrator

    DiagnosticReports                    SparkleUpdateLog.log

    DiscRecording.log                    Sync

    DiskUtility.log                              TeamViewer

    FlashPlayerInstallManager.log          Ubiquity

    GoogleSoftwareUpdateAgent.log          appstore.log

    MTPViewer                              fsck_hfs.log

    PDApp.log

  • Carolyn Samit Level 10 (103,365 points)

    Then Safari isn't actually crashing. Maybe just freezing.

     

    You are running v10.7.4 correct?

  • crik91 Level 1 (0 points)

    OK, it's possible...

    But is quitting unexpectedly!!!

  • Carolyn Samit Level 10 (103,365 points)

    When I click with two fingers to open the menu..

     

    Which menu are you referring to?

  • crik91 Level 1 (0 points)

    I'm referring to a right-click on a link or a clean part of a webpage..

     

    (sorry for my bad english!)

  • ~Bee Level 7 (31,425 points)

    Carolyn --

     

    Looks like he's running ML --

    OS X Mountain Lion (10.8.1)


     

    So he needs find the hidden Users>Library>Logs.

  • Carolyn Samit Level 10 (103,365 points)

    Thanks...  just came from a 10.7.4 crash report.. had that on the brain.

  • crik91 Level 1 (0 points)

    Soooo... Now, what I have to do(or looking for)?

  • Carolyn Samit Level 10 (103,365 points)

    Make sure you are looking in the right library. There are two. One is root  /Library  the other is  ~/Library

     

    (Tilde) character represents your user folder.

     

    You may need to "show" the user library.

     

    Help here >  http://osxdaily.com/2011/07/04/show-library-directory-in-mac-os-x-lion/

  • crik91 Level 1 (0 points)

    Yeah, I know that... And I know the TILDE...

     

     

    MacBook-Pro-di-Gioele:~ gcorsinovi$ ls Library/Logs/

    Adobe                                        SMSMigrator

    DiagnosticReports                    SparkleUpdateLog.log

    DiscRecording.log                    Sync

    DiskUtility.log                              TeamViewer

    FlashPlayerInstallManager.log          Ubiquity

    GoogleSoftwareUpdateAgent.log          appstore.log

    MTPViewer                              fsck_hfs.log

    PDApp.log

    MacBook-Pro-di-Gioele:~ gcorsinovi$ cd /

    MacBook-Pro-di-Gioele:/ gcorsinovi$


  • Linc Davis Level 10 (192,335 points)

    Launch the Console application.

     

    Step 1

     

    Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • crik91 Level 1 (0 points)

    Step 1

     

    28/08/12 19:22:46,776 Safari[285]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:22:58,200 Safari[285]: Received an invalid message from the web process with message ID 323002f

    28/08/12 19:24:07,259 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:24:12,259 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:24:55,186 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:25:47,775 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:26:18,321 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:26:36,959 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:26:39,321 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:30:10,722 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:31:01,673 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:31:05,763 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:31:28,160 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:43:58,929 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:48:12,073 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:48:23,944 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:48:55,358 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:50:02,940 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:52:52,957 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:52:55,971 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:54:07,153 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:54:21,224 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:54:59,898 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:55:31,952 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:56:14,749 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 19:56:17,279 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:01:06,716 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:01:08,230 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:01:25,804 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:01:50,091 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:02:23,235 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:02:38,734 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:03:09,175 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:03:25,247 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:03:26,715 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:04:47,355 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:05:03,890 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:08:12,027 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:09:18,972 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:11:55,499 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:14:09,510 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:14:24,122 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:14:33,435 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:21:00,977 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:21:07,057 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:22:29,238 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:23:23,536 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:24:11,512 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:24:30,413 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:28:13,414 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 20:31:58,880 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 21:33:30,773 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 21:37:48,105 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 21:39:13,610 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 21:42:11,163 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 21:44:12,914 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 21:44:36,130 Safari[315]: CGContextClipToRect: invalid context 0x0

    28/08/12 21:44:46,359 Safari[315]: CGContextClipToRect: invalid context 0x0

     

    Step 2

    Sorry for the screenshot... But there isn't any report for Safari! Just WebProcess, I don't know it!

     

    Schermata 08-2456168 alle 22.09.08.png

     

    (No problem for me to share my UUID...)

  • Linc Davis Level 10 (192,335 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    1. Be sure your Mac is shut down.
    2. Press the power button.
    3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

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