Preinstalled Mountain Lion and iWork is not found for Updates

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Preinstalled Mountain Lion and iWork is not found for Updates

My Retina Macbook Pro came with 10.8.0 preinstalled, I also have a normal boxed version of iWork '09 brought over from my old computer.

When the 10.8.1 Update was out I got the Notification box that there would be a new software to install, with the buttons "Details" and "Reboot".

I was curious so I clicked "Details" which brought me to the "Updates" pane of the Mac App Store App.

But here it said there would be no updates.

Since then there were no Updates shown there.

I was able to accept the preinstalled iLife Apps and also buy new Apps. So the connection to the Mac App Store seems to work.

What doesn't work in addition is upgrading the bought as box iWork '09 apps.

Neither the preinstalled Mountain Lion nor iWork appears in the "Purchased" tab.

Apple Support told me to boot in Safe Mode (holding shift) but unfortunately Safe Mode hangs and doesn't boot.

I tried cleaning up a bit and removed old Startup Items and Lauchd stuff.

There was an article on the net that linked a corrupt Spotlight index to a similar failure so I tried and forced Spotlight to rebuild the index -> noch change in the behaviour.

How can I debug this situation further? Is there any way to make Mac App Store output some diagnostic info to find the problem?

Is it known how the Mac App Store detects that there is a eligible Mountain Lion on the disk? Any Ideas?

I'm very comfortable at the shell level, solutions using the commandline are welcome.

MacBook Pro with Retina display, OS X Mountain Lion (10.8)

Posted on Aug 28, 2012 11:30 AM

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Answer 1

HACKINT0SH

Level 5

5,804 points

Aug 28, 2012 6:07 PM in response to peerst

Unfortunately I think you've muddled up your stuff by combining the Box with the Mac App Store. How exactly did you bring over your boxed set? Was it after you accepted the iLife apps from the Mac App Store?

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Answer 2

peerst Author

Level 1

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Aug 29, 2012 3:17 AM in response to HACKINT0SH

HACKINT0SH wrote:

Unfortunately I think you've muddled up your stuff by combining the Box with the Mac App Store. How exactly did you bring over your boxed set? Was it after you accepted the iLife apps from the Mac App Store?

I did'nt combine the iWork at all. As I mentioned they are not found by "Updates" either. However they are regognized by the Store automatically --- if I try to re-buy them they are shown as installed. But I didn't do anything with iWork so far.

Not being able to automatically update iWork is not a big problem for me since I can update them manually.

Not being able to update Mountain Lion however is a problem.

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Answer 3

mende1

Level 10

93,538 points

Aug 29, 2012 3:23 AM in response to peerst

Applications purchased in a box and Mountain Lion don't appear because Mountain Lion is preinstalled in the computer. Press Command and R keys and you can reinstall 10.8. iWork doesn't appear because you purchased it in a disc, but it can be updated without an issue

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Answer 4

peerst Author

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Aug 29, 2012 3:29 AM in response to mende1

mende1 wrote:

Press Command and R keys and you can reinstall 10.8.

I already did reinstall 10.8 with Internet recovery, this installes 10.8.0

The problem with not being able to update to 10.8.1 remains however.

As I said iWork is not a problem but I need to upgrade to 10.8.1 somehow. And fix the underlying issue.

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Answer 5

mende1

Level 10

93,538 points

Aug 29, 2012 3:30 AM in response to peerst

http://support.apple.com/kb/DL1571

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Answer 6

peerst Author

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Aug 29, 2012 3:35 AM in response to mende1

mende1 wrote:

http://support.apple.com/kb/DL1571

What do you mean with this?

Do you recommend the manual update mentioned in http://support.apple.com/kb/HT5418 ?

Will this fix the issue with the App Store?

I can do this once but I don't think its a good solution for longterm.

Problem is once I installed manually I can't anymore check if the problem is fixed.

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Answer 7

mende1

Level 10

93,538 points

Aug 29, 2012 3:38 AM in response to peerst

Install 10.8.1 from it. It's the recommended version if you have got any problem. Open Finder, select Go > Go to Folder, type /Library/Preferences and delete com.apple.softwareupdate.plist. Then, open App Store and check if you can install it

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Answer 8

peerst Author

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Aug 31, 2012 2:42 AM in response to mende1

mende1 wrote:

Install 10.8.1 from it. It's the recommended version if you have got any problem. Open Finder, select Go > Go to Folder, type /Library/Preferences and delete com.apple.softwareupdate.plist. Then, open App Store and check if you can install it

There seems to be an additional problem. It looks like I can't update because at the same time safe mode boot is not working see: https://discussions.apple.com/thread/4245872?answerId=19417784022#19417784022

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Answer 9

mende1

Level 10

93,538 points

Aug 31, 2012 2:44 AM in response to peerst

Press Command and R keys in boot and reinstall OS X

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Answer 10

peerst Author

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Aug 31, 2012 2:46 AM in response to mende1

mende1 wrote:

Press Command and R keys in boot and reinstall OS X

As already mentioned further up: I already did this and it didn't change anything: Neither safe-mode boot works nor does "Updates" find the 10.8.1 update.

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Answer 11

mende1

Level 10

93,538 points

Aug 31, 2012 2:47 AM in response to peerst

If you have got a backup, press Command and R keys in boot and restore it

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Answer 12

peerst Author

Level 1

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Aug 31, 2012 2:51 AM in response to mende1

The backup is from the same broken system. This is a new rMBP with 10.8.0 preinstalled. I just hava a CCC backup of the freshly set up system. But thats broken already. A backup would only help if I can go back to a working state.

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