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Can't open mail attachments

When I try to open an attachment in the Mail app, it will look like its starting to download the attachment but then it'll stop after about 5kb or so. Its really annoying as I get emails w/ attachments frequently. Any help with this issue would be greatly appreciated!!!

iPhone 4, iOS 5.1.1

Posted on Aug 28, 2012 6:10 PM

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Posted on Aug 28, 2012 6:13 PM

This is also using a Gmail account

16 replies

Aug 28, 2012 6:55 PM in response to ckuan

I'm not sure but the files I'm trying to look at are PDFs, which I've always been able to open, even if it was in iBooks.


I'm not sure if this will help but I attached a picture of the message I'm trying to get working. I was able to look at these attachments a few days ago no problem, but now it says I need to download them again but wont let me do that or even open them anywhere else


User uploaded file

Aug 28, 2012 7:22 PM in response to ckuan

That's what I thought at first, but how could it get corrupted if I was able to read it a few days ago and can also access it from a computer just fine?


Would restoring my phone have any affect on it? I had to restore about a week ago. I used an iCloud backup and other than this issue, everything works perfectly fine, but I've never had an issue like this before when restoring so if for some reason that is the problem, then why is it happening now? Accessing the attachments also worked perfectly before restoring and also for a few days after I restored.

Sep 30, 2012 3:55 PM in response to danielfromfloreat

I don't think zip file is supported.

Quick Look supports the following document types:


  • .doc, .docx—Microsoft Word
  • .htm, .html—webpage
  • .key—Keynote
  • .numbers—Numbers
  • .pages—Pages
  • .pdf—Preview, Adobe Acrobat
  • .ppt, .pptx—Microsoft PowerPoint
  • .rtf—Rich Text Format
  • .txt—text
  • .vcf—contact information
  • .xls, .xlsx—Microsoft Excel


Nov 28, 2013 10:35 AM in response to MrGuinness

"That doesn't help at all. I've been able to open them before without any issue but now all of a sudden they just dont want to open."

Agree!

Once it was possible, but not any longer!

Let's turn the question: How do I make it possible to open an attachment written in Word from my mail?

How come it was possible earlier, but not any longer?


What is going on?

What is changed?

Dec 5, 2013 11:44 AM in response to MrGuinness

I was having the same difficulty and have spent inordinate amount of time sending attachments of varying size and format to myself to find one that will open.


Two possible solutions (that worked - though whether theses changes were the reason or not, I do not know)


1. unchecked " windows friendly attachments" box when sending

2. sent the attachments as ICONS


Both of these changes had to be made in SENDING, not receiving.


Interested to hear more.


Thank you.

Can't open mail attachments

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