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cannot turn off incoming mail sounds

I am running 10.8.1 on a new retina macbook.


I have tried every preference panel I can find and nothing seems to be able to turn off the incoming mail sound.


I am getting what I think is the "Basso" sound whenever a new mail message comes in.


I went to Mail Preferences and picked New Messages Sound>None.


Then I unchecked Play sounds for other mail actions


Still get the basso sound when new mail comes in.


I even rebooted to see if that would fix it. No luck.


Then I went and tried to change the sound to something else. That didn't work either. Stuck on basso!


Even checked Notifications Center and the Sound Preferences Panel. No luck there either.


I don't want to turn off sound entirely, just stop incoming mail sounds.


Any help or suggestions would be appreciated!


thanks

iMac, OS X Mountain Lion, 16GB Ram, 1 TB Hard Drive

Posted on Aug 29, 2012 10:18 AM

Reply
21 replies

Apr 5, 2017 3:32 PM in response to William Damon

I was having a similar issue and the problem ended up being that I have VMware Fusion running Windows on the same machine. So while I had turned off the sound notification on the Mac side, it was not turned off on the Windows side and was using the default system noise (basso). I had to turn off the sound for the notifications on both sides since I was getting the notification on both.

cannot turn off incoming mail sounds

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