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Word stops saving as PDF

Asked in Microsoft Support here, yet it's the Save as PDF function for Mac so cross-posting here...

Word 2011 14.2.3

OS X 10.6.8 v1.1 - latest updates

User was saving Mail Merge documents from Word and they were working.

The process was to edit a Word docx mail merge and then print the selected record to PDF using Print > PDF > Save as PDF

It worked fine for about 50 records and then at some point stopped working.

What I mean by not working is the file simply stopped saving.

User would follow the process and move to a new record without errors.

When user went to check on saved PDFs, they didnt exist.

Initial troubleshooting was to have user save to Desktop.

Went through process and saved PDF to Desktop, yet it never saved.

How best to troubleshoot to prevent happening again?

I have not restarted computer or Word.

Posted on Aug 29, 2012 10:58 AM

Reply
2 replies

Sep 4, 2012 8:24 AM in response to sanjampet

That would have been a good thing to try yet the user couldnt spend time troubleshooting. I'm sure restarting the computer or repairing permissions would fix the issue, yet if possible I'd like help troubleshooting why it happened. Also I was hoping that someone had a similar experience and could maybe shed some light.

Many many many things could have caused the issue, I'd just like to try and troubleshoot it so it doesnt happen again.

Thanks for your help.

Word stops saving as PDF

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