Hello,
My professor has posted a powerpoint file online and when i try to open it with keynote i get 'Import Error - An Unknown Error has occured'. Is this file simply not compatible or is there a trick to getting pptx files to open on keynote? I'm running a macbook pro 2012 with 10.7.4.
Thank You
MacBook Pro, Mac OS X (10.7.4)
No trick here, but assess the file for unsupported media such as audio or video. Also save the file as earlier version and then try to open.
Getting this error as well. No unsupported media, just text and simple graphics. Office 2007. Any ideas? Thank you!
Try this repair for Keynote, ensure you complete all the tasks and in the order shown:
1 delete all the iWork applications if you have them, not just Keynote, using Appcleanerfrom Mac Update, its a freeware application
2 restart the Mac; Apple menu > Restart
3 immediately after the start chime, press the shift key until you see the Apple symbol.
let it fully boot up, it will take longer as the OS is repairing the drive
4 when fully booted, go to Applications > Utilities > Disc Utility; click on the boot drive
then First Aid tab and click repair disc permissions
5 when complete, restart the Mac normally
6 install Keynote from the Mac App Store
Keynote will not open powerpoint file
