jykim0806

Q: When spilled water on MacBook Pro keyboard?

     Ok, I haven't spilled water yet however, I just wanted to prepare for the accident so I don't have to lose my valuable investment.

I have done some research however, there were some controversies so I came to ask for the best answer from the Apple Support Communities people.

So what is the best course of action when spilled water on MBP keyboard?

MacBook Pro (13-inch Late 2011), Mac OS X (10.7.3)

Posted on Aug 29, 2012 11:25 PM

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Q: When spilled water on MacBook Pro keyboard?

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 29, 2013 4:25 PM in response to sevenmilesup
    Level 9 (52,343 points)
    Mac OS X
    Oct 29, 2013 4:25 PM in response to sevenmilesup

    sevenmilesup, greetings;  I have never witnessed a liquid spill on a MBP, but were you present the three times that permitted you to execute your step 1?

     

    I quote:

     

    "1) Turn it upside down IMMEDIATELY, even before you power it off. By the time you have wasted 5 seconds shutting it down, the liquid will have drained much further in."

     

    My suspicions and doubts are raised. 

     

    Ciao.

  • by sevenmilesup,

    sevenmilesup sevenmilesup Oct 29, 2013 4:44 PM in response to OGELTHORPE
    Level 1 (0 points)
    Oct 29, 2013 4:44 PM in response to OGELTHORPE

    I'm unable to reply as anything I say is deleted by moderators.

  • by sevenmilesup,

    sevenmilesup sevenmilesup Oct 29, 2013 4:55 PM in response to sevenmilesup
    Level 1 (0 points)
    Oct 29, 2013 4:55 PM in response to sevenmilesup

    Email has been sent to CEO Tim Cook (again).

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Oct 29, 2013 4:59 PM in response to sevenmilesup
    Level 9 (52,343 points)
    Mac OS X
    Oct 29, 2013 4:59 PM in response to sevenmilesup

    sevenmilesup, greetings;  Not to fret, I did receive your response.  No I do not work for Apple nor have I ever worked for them.  I do use some of their products.

     

    I certainly am not Judge Judy, but occasionally I do get my curiosity aroused.

     

    You indicate that you have witnessed two times spillages on MBPs and using your technique 'saved' them.  My intuition says that it would be rare for one person to be present at one such event.  To be present at two, suggests astronomical odds.  I suppose if one associates with mostly clumsy people, that may very well be possible.

     

    Nevertheless I am inclined to believe that there is an element of Taurus Excremnetum involved here.

     

    You response, which I edited the vulgarities, is here.

     

    Screen Shot 2013-10-29 at 7.44.47 PM.png

    Ciao.

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Oct 29, 2013 5:13 PM in response to sevenmilesup
    Level 6 (14,806 points)
    Oct 29, 2013 5:13 PM in response to sevenmilesup

    Ogelthorpe is correct, ........as to the claim from the other party that Apple would "talk you into a logic board"

     

    the fact is that there is very little inside many notebooks today BUT a logic board and its the "huge internal landing pad for spills"

     

    As per the Macbook Air, there is NOTHING inside it essentially but a huge battery and a logic board (and IO board and 2 speakers)

     

     

    The common notion that you can "dry it out and turn it on" doesnt work and never will 99 times out of a 100.

     

    In answer to Ogel about spills, Ive seen 3 spills firsthand,... one in college, one at a former workplace, and another at cousins house.  (I think Ive seen 4 or 5 spills, but cant recall the others).

     

    ANY 'signifigant' spill is going to cause serious damage, turned on or NOT, the liquid is inside

     

    Turning a notebook upside down does NOTHING .....once the liquid rushes inside the top, the keyboard acts like a one way valve.

    This is hard and fast proven fact.

     

    Ive taken dead laptops and poured half a glass in and turned it upside down and very little will come out, it will roll to the corners inside and just wreck MORE havoc

     

    I should make a video proving that BIG SPILLS wont "come out" when you turn them upside down.

     

    Ive done it before, but not filmed it.

  • by sevenmilesup,

    sevenmilesup sevenmilesup Oct 29, 2013 5:10 PM in response to OGELTHORPE
    Level 1 (0 points)
    Oct 29, 2013 5:10 PM in response to OGELTHORPE

    Your intuition is wrong then. You are saying that it is unlikely that one person could possibly have witnessed a liquid being spilled on two computers, and hence that my account cannot be true? Over 40 years I've probably seen at least 10 such incidents with keyboards, albeit most of them PC ones either in the workplace or elsewhere. That's only one every 4 years, which is hardly that surprising.

     

    What about the other posters who have agreed with me that this is their experience too?

     

    I've now e-mailed the CEO by the way, so no doubt my posts will now be allowed whilst the moderators fret on what to do.

  • by sevenmilesup,

    sevenmilesup sevenmilesup Oct 29, 2013 5:16 PM in response to PlotinusVeritas
    Level 1 (0 points)
    Oct 29, 2013 5:16 PM in response to PlotinusVeritas

    PV, please explain the mechanism by which this damage occurs when the machine is powered off.

     

    The point is that the big spill doesn't have to drain out immediately. All that is required is that the liquid dries before the unit is powered on, which could take days and careful movement of the case to faciliate such drying.

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Oct 29, 2013 5:31 PM in response to sevenmilesup
    Level 6 (14,806 points)
    Oct 29, 2013 5:31 PM in response to sevenmilesup

    PV, please explain the mechanism by which this damage occurs when the machine is powered off.

     

    Moisture and residue

     

    "SPILL" has no qualifier......I used to repair laptops long ago for many years......acetone spills, jelly spills, coffee, water, soda, milk, juice...

     

    Spill itself doesnt mean anything.   WHAT was spilled.......WHERE did it land/ roll to.

     

    Damage occurs anywhere and everywhere, the one thing we detested the most when I used to fix them, (not Apple laptops) was fixing things on dried spill residue was a guessing game

     

    replace A, test it......ok now B is also bad.......replace B, test it........ok, now XYZ is also bad.

     

    people would return "fixed" laptops because another part failed we couldnt magically determine was damaged, ...it makes the repairman look like the fool, when in fact outside of gutting a laptop and putting ALL NEW inside (and then whats the point?, there is none, just get a new machine),.... you cannot do that logically.  When a "repair" becomes a "replacement" you havent repaired anything because its all (90%) damaged/destroyed

     

     

    sevenmilesup

    The point is that the big spill doesn't have to drain out immediately.

     

    Does not work that way, nope.

     

    once the liquid rushes inside the top, the keyboard acts like a one way valve.

    This is hard and fast proven fact.


     


    sevenmilesup

    All that is required is that the liquid dries before the unit is powered on,


     

    Nope, not true at ALL,......most spills arent water, they leave HORRIBLE residue behind. And when dried out and powered on, catastrophic failure occurs.

     

    even pure filtered water will NEVER "dry out" on a major spill even on an unpowered notebook.

     

    Why? there are 1000 tiny tiny crevices that will remain wet for a long long looonng time.  Seen it often.

     

     

  • by Courcoul,

    Courcoul Oct 29, 2013 6:14 PM in response to jykim0806
    Level 6 (14,193 points)
    Oct 29, 2013 6:14 PM in response to jykim0806

    So, be smugly happy with the "savings". When it starts looking like this, have the cash ready for repairs or replacement:

     

    https://discussions.apple.com/thread/3875300

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Oct 29, 2013 6:28 PM in response to Courcoul
    Level 6 (14,806 points)
    Oct 29, 2013 6:28 PM in response to Courcoul

    I forgot to mention inevitable corrosion, thanks Cour.

     

     

    f8fbc_Water_Damage_3217690639_63038e5624.jpg

  • by CliffT,

    CliffT CliffT Nov 22, 2013 2:17 PM in response to jykim0806
    Level 1 (10 points)
    Nov 22, 2013 2:17 PM in response to jykim0806

    The best option going forward is to move the beverage off the table or desk and away from the electronics with a device like this: http://www.kickstarter.com/projects/1030552097/vector-cupholder-protect-your-lap top-and-your-lap


    A few dollars now for a cupholder can save thousands of dollars later.

  • by Narmocady,

    Narmocady Narmocady Jan 9, 2014 4:06 PM in response to jykim0806
    Level 1 (4 points)
    Mac OS X
    Jan 9, 2014 4:06 PM in response to jykim0806

    After hearing what has happened to people in this post, i'm guessing I was pretty lucky because I spilled water on my MacBook Pro and the screen turned almost like a static TV screen (RAM/Battery) The sleep light flashed and it beeped, but after putting it outside in the sun and then holding it in the freezer for about 20 seconds it was good as new!

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Jan 9, 2014 4:08 PM in response to Narmocady
    Level 6 (14,806 points)
    Jan 9, 2014 4:08 PM in response to Narmocady

    but after putting it outside in the sun and then holding it in the freezer for about 20 seconds it was good as new!

     

     

     

     

    Corrosion will soon set in, backup all data ASAP......failure is just short of 100% guaranteed

  • by MissKittykath,

    MissKittykath MissKittykath Jan 19, 2014 6:56 AM in response to jykim0806
    Level 1 (0 points)
    Jan 19, 2014 6:56 AM in response to jykim0806

    Last night I spilled like half a cup of water on my macbook. It has turned on and everything there are no problems accept when i put in the laptop charger it just isnt charging the laptop! I have searched for someone with the same problem as me but i haven't found any thing.. I'm 13 and have no clue on how to fix it. No water dripped out of the laptop so i dont know why it has effected the charger. Can someone please help me?

  • by gail from maine,

    gail from maine gail from maine Jan 19, 2014 8:57 AM in response to MissKittykath
    Level 7 (26,134 points)
    iCloud
    Jan 19, 2014 8:57 AM in response to MissKittykath

    Hi MissKittykath,

     

    Did you read through the posts in this thread? There are only to things you should do, and the sooner the better - unplug it immediately, and take it to Apple to be looked at so they can tell you what is going to need to be done to make it safe and to make it not crap out on you in a few weeks' or few months' time when corrosion sets in.

     

    There is no easy fix. Read Plotinus Veritas' posts. They very clearly tell you what is inevitable.

     

    Cheers,

     

    GB

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