11 Replies Latest reply: Dec 17, 2015 9:42 AM by AmishCake
mikitabelarus Level 1 (0 points)

I put my iphone to charge for about an hour. After an hour I found that the battery exploded. It literally exploded pushing the back cover off the whole thing. That is crazy... iphones explode?? what if this happened in my pocked and some nasty liquids going all over.

 

Please let me know what do I do next about it. 1 year warranty is gone but it is not my fault the thing exploded. Should be some kind of hardware issue. I found on the internet that this happens quite often.

IMG_1040.JPG


iPhone 4
  • mikitabelarus Level 1 (0 points)

    Another picture of exploded battery. After some research I found that this is the same Lithium batter that explodes on many 3gs phones:

    IMG_1041.JPG

     

    what if that kind of thing causes fire or human's body damage?

  • Nathan-D Level 3 (945 points)

    All you can do is take it into apple and ask. No one here can tell you what they will do, as we are all users like yourself.

  • mikitabelarus Level 1 (0 points)

    Is there a way to call them? I am out of US for at least 4 months.

  • SergZak Level 5 (6,725 points)

    I had the same thing happen to my iPhone but much less extreme. The back had popped away from the frame at the top, below the headphone jack. I tried to push it back but it would not stay. My first thought was that this was attributed to a bad/bloated battery. I took it in to my local Apple store where it was diagnosed as having a defective back. I brought up my bloated battery suspition with the Genious who instantly shrugged it off. The back was defective and that was it.

     

    A new back was ordered and when it came in, I took the phone in for the back to be replaced. The new Genious went back to their service area with the phone, emerging a few minutes later stating that the back was not the issue...it was a bloated battery which had pushed the back off. They ended up replacing the phone under warranty.

     

    Yours is very extreme since on mine, only one corner of the back was pushed away. I certainly hope you can get Apple to correct it without charge since this is clearly an issue with a bad battery and a dangerous one at that. Best of luck to you.

  • b j t Level 4 (3,670 points)

    mikitabelarus wrote:

     

    Is there a way to call them? I am out of US for at least 4 months.

    Worldwide telephone support numbers

  • Michael Black Level 7 (20,402 points)

    mikitabelarus wrote:

     

    Is there a way to call them? I am out of US for at least 4 months.

     

    Apple's contact info is here - http://www.apple.com/contact/ with links to the global numbers.  The regular 1-800-APPLECARE number works within the USA only (I imagine all the toll free numbers are country/region specific).

  • mikitabelarus Level 1 (0 points)

    Just called apple. They said they can replace the device but I have to pay $149 to replace it. What was a clear manufacturing issue (i did no damage to the phone) now is going to cost me money. Plus I am out of the phone for a few months now.

     

    They just turned me from an apple lover to apple hater. Congrats.

  • Alexanderrox2010 Level 1 (0 points)

    Ha it looks like a little bag

  • Michael Black Level 7 (20,402 points)

    Alexanderrox2010 wrote:

     

    Ha it looks like a little bag

     

    A Lithium polymer battery is little more than a plastic bag.  That is one of the advantages of polymer electrolyte - it can be formed and shaped to conform to a space unlike other battery technologies.  They can also be made with minimal wasted space and weight in the actually battery enclosure. It is also why so many devices that use them are not user serviceable.  Those that have user replaceable polymer batteries usually have the polymer battery further encased in some sort of hard shell, which also then negates some of the advantage of using polymer in the first place.

     

    When they do swell though, there is really nothing to constrain them other than the very device they are squished into.

  • aloekoo Level 1 (0 points)

    HI, I just found out my iPhone 4S 's back has exploded!! I am shocked!! What should I do? It has been more than 2years!! I'm so disappointed and upset about it! Please advise me?! Thanks a lot!

    image.jpeg

  • AmishCake Level 6 (9,282 points)

    Your answer is the very same as what was given to the original poster in this thread - contact Apple.