Virgin Mobile (USA) can't activate iPhones

It may be because it is the weekend. Hopefully it will be on tomorrow. Make sure you turn it off and on to check if they activated it. Don't give up I know it's frustrating.

just before you posted this i turned it off and back on and voila! the phone is activated! i think the angels worked overnight and fixed me! Thank you for all of your help!

Glad it worked for you. I don't know what makes this process so complicated. Happy to help!

I have this problem as well.. Did Virgin Mobile eventually activate your phone?

If you email saveme@thevirginangels.com and include all of your phone information. Your acct number, meid number, phone number etc. they will turn it on within about 2-4 hours the same day. They won't call you but they may send a confirmation email that it has been resolved. It sounds weird but just do it because if you call the customer service you will wait at least a week. Good luck!

I'm glad to hear that because I just sent them all of my information! Thanks a lot!

I had this same problem. To fix this problem ask to speak directly with a technical support technician. They will hopefully help fix your problem with the activation. Or you can try and call Apple Tech Support at 1-800-692-7753. They were able to reslove our problem by reloading our back- up on the iPhone.

ATTENTION! I just want to say that I had this problem where Virgin would not activate my Apple replacement. I emailed SaveMe@Thevirginangels.com and I was really skeptical sending them all my information BUT THEY GOT MY PHONE TURNED ON WITHIN 30 MINUTES!!!! I can't thank them enough! This really works!

I just had this issue. The power/sleep/wake button on my iPhone 4S stopped functioning. I brought my phone to the Apple Store and they replaced it for me at the Genius Bar. I was told that since it's a Virgin Mobile phone, I'd have to call them to activate. I didn't think it'd be a problem but I was told I'd have to wait at least 24 hours because they couldn't find the MEID.

HERE'S HOW TO WORK AROUND THAT:

Call Virgin Mobile and ask directly for technical support. Don't bother with the customer service menu because they can't help. Once you get to technical support let them know that you have a replacement phone from the Apple Store and that the MEID needs to be added to their database so it's supported on their network. After waiting/being on hold for roughly 15-30 minutes, the technician I spoke with let me know that the MEID was added to the database. After that, I had to do a service update. On the iPhone, dial ##873283# ... after that, the phone brings up a badge that says "service update". I hit ok and the phone reset it's signal. Virgin 3G should show at the top left of the screen. It's honestly SO easy to do, but Virgin Mobile's customer service is horrible. They don't have the answers to anything. Act like you know something and be assertive to get your problem resolved!

I, too, had this problem with Virgin Mobile. After replacing my iphone because of shattered screen (so happy I invested in Applecare+) I called Virgin Mobile to activate service. I was given a case ID number and was told that I would get a call back within 24 hours because Virgin Mobile needed to add my MEID number to their system. 48 hours later, no call back. So, I call Virgin Mobile again with my case id number. I ask for technical support. The front line person tells me that technical support has already solved my activation problem. I must just dial #873283# on my phone. I do so and viola, my activiation is all set. So sad I waited for a call back--that never came--I would still be without a phone if I had not called again. Perhaps getting to technical support instead of the front line personnel might be faster on the first call, but definitely try self-activiting after a few hours of giving your MEID number to the virgin mobile folks by dialing the #873283# on your iphone.

If people are still having this problem now, I have found a solution with out contacting virgin and I didn't email saveme@thevirginangels.com, whom I think only deal with iphones purchased with virgin or bought in the USA.

I had been searching for hours, but found a solution on one of virgin medias help and support forums by someone who had the same problem.

To fix your problem just do the following:

Firstly, enable wifi and go to safari and vist m.apnchanger.org

You then want to press manually

and then enter the following:

APN Name: goto.virginmobile.uk
Username: user
Password: leave blank

You'll then press Install Profile and then press INSTALL again. Hey Presto your 3G Should now work!

Hope this helps 🙂

i'm having some thing similar to this, but its the whole phone itself not activating, i have been without a phone for almost 2 weeks now and i am getting really frustrated with all this nonsense that vm is giving me, stay on the phone for like 2 hours and most of the minutes were used from being hold too, apple told me that they called vm and vm told apple that my serial number is working that their should be no problem, but i have the phone myself and it is not working. i love apple products and i love virgin mobiles plan, but the vm customer service straight up *****.

lol that didnt work for me

That's exactly what my screen looks like @Orangepro123. I have bars, but no carrier info and no ability to make or receive calls!

I'm currently dealing with the same problem. It's been over 6 days now and I am still awaiting phone service. Virgin claims the issue is with the phone and Apple is claiming that the new phone I received from them is the same phone that everyone else receives. Apple is saying that I need a new VM sim card and Virgin is claiming that there are no sim cards for the iphone 4s. The only thing the phone allows me to do is pick a wifi network and a language. I can't even access Safari or settings or anything else on the phone because it keeps telling me that i need to connect the phones to itunes. When I do that, it asks me to enter my "sprint" phone number and ss# or pin number. When I go ahead and enter my info, it notifies me that pin number i have entered is incorrect and to please contact apple for support. I have literally spent 7 hours on the phone with virgin and 2 and a half hours on the phone with apple. Virgin, as you might guess, has the WORST customer support service ever. There is absolutely no accountability on their end, so they repeatedly lie about calling you back because they know that there is no possibility in **** of ever getting back in touch with the person, as their made up name and employee id number mean nothing to any other member of their company. I'm just wondering if I can switch to another carrier with the same phone, as it's clearly not a virgin mobile phone anyway.