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Virgin Mobile (USA) can't activate iPhones

38774 Views 50 Replies Latest reply: Mar 18, 2014 7:41 AM by MichLiam RSS
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Mechanist Level 1 Level 1 (0 points)
Currently Being Moderated
Aug 30, 2012 9:07 AM

I was having a problem with Virgin Mobile's 3G network not working on an iPhone 4s (https://discussions.apple.com/message/19229251#19229251). Eventually Virgin decided the phone was probably defective and that I needed a new one.

 

On Sunday I got a replacement at an Apple Store. But Virgin wasn't able to activate it. They can't find the MEID in their system, so they say there's basically nothing they can do. They said I'd have to go get another new phone to replace this one.

 

On Tuesday I got another replacement at an Apple Store. Virgin Mobile can't activate this one either, for exactly the same reason. I was on the phone with Virgin for an hour and 45 minutes and it was a complete waste of time.  They want me to go back to Apple for a third replacement phone.

 

I could probably do that but I don't know why it would work this time when it's failed twice this week already.

 

Virgin just keeps telling me that they're doing something or other and that I'll have to wait 1-3 days for any news. I've already been without phone service for four days.

 

Is anyone else having problems where Virgin Mobile just can't activate an iPhone? If so, did you ever get it resolved? They sell these phones and advertise them, but they don't seem to be able to actually make them work.

iPhone 4S, iOS 5.1.1, Virgin Mobile
  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Aug 30, 2012 10:39 AM (in response to Mechanist)

    does virgin moble even support iphone. if they dont your phone must be unlocked in order formt ehm to be able to activate it

  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Aug 30, 2012 11:21 AM (in response to Mechanist)

    its ironic that both phones have the exact same problem. i would talk to virgin mobile again and ask for a senior advisor but thats all i can think of

  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Aug 31, 2012 10:26 AM (in response to Mechanist)

    well that makes it rather hard. I think that it is something on their side but  it just hard cause like you said its like talking to a brick wall

  • Carcamo Calculating status...
    Currently Being Moderated
    Sep 6, 2012 11:41 PM (in response to Mechanist)

    thats whats happening to me ... my original iphone 4s it disnt charge so apple send me a replacement one... and its been two weeks and virgin mobile cant activate my phone...  techcsupport  have a case open and  yeah they told me to wait 24 to 72 hours to receive a call from them.... :,( i spend so much money and i cant even use the iphone... im stuck with a slow *** android phone

  • MAE0125 Level 1 Level 1 (105 points)
    Currently Being Moderated
    Sep 7, 2012 12:02 AM (in response to Mechanist)

    I don't know which fault is it but all you just really need is a proof of replacement from APPLE. The MEID is included on that and Virgin accepts that kind of invoice.

  • Joylala Calculating status...
    Currently Being Moderated
    Sep 23, 2012 10:00 AM (in response to Mechanist)

    I had the exact same issue and I am so glad to find this post. I sent an email to

    saveme@thevirginangels.com with this link and just 2-3 emails back and forth later it was resolved.

  • highly_distilled1 Calculating status...
    Currently Being Moderated
    Feb 7, 2013 10:49 PM (in response to Mechanist)

    Thank-you so much for this post.

     

    I encountered the same problem. I got a replacement iphone because the power button stopped working, but Virgin could not find the MEID of the replacement phone in their network.

     

    Customer Service was not helpful. I wasted atleast an hour just waiting to talk to them, this deosn't include the actual conversation with customer service. When I did talk to customer service three different agents arrived at the same verbatim script. The Apple store I got the replacement from just told me it was a network issue not a replacement phone issue.

     

    I just encountered your post and finally have a ray of hope. I sent an e-mail to saveme@virginangels.com I'm so hoping they can help. Thanks for including the e-mail in your original post. It was very helpful to have a resource where resolution is a possibility.

     

    As of now I wait for a response to my inquiry for help from the e-mail your post provided.

  • highly_distilled1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2013 5:54 PM (in response to highly_distilled1)

    So,

          Thanks to the e-mail you provided, saveme@virginangels.com, my problem got resolved in a matter of hours, not days. Thank you.

  • Applelpro99 Calculating status...
    Currently Being Moderated
    Feb 19, 2013 8:50 PM (in response to Mechanist)

    I am having the same problem i called 4 times to vm and they did not help.IMG_0002.PNGthis message pops up and i need help. Thanks for that Email i Emailed them and hopfully they will hepl. Can you halp at all?

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