TS1436: Can't burn a CD in iTunes for Windows

Learn about Can't burn a CD in iTunes for Windows
paulteske
Level 1 (0 points)

Q: when i try to burn a playlist using itunes i get this message at the top of itunes "disc recording not found" any solutions

when i try to burn a playlist using itunes i get this message at the top of itunes "disc recording not found" any solutions

itunes, Windows 7, E-machine desk top

Posted on Aug 30, 2012 10:29 AM

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paulteske

Q: when i try to burn a playlist using itunes i get this message at the top of itunes "disc recording not found" any solutions

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  • by b noir,

    b noir b noir Aug 30, 2012 2:27 PM in response to paulteske
    Level 9 (72,129 points)
    Aug 30, 2012 2:27 PM in response to paulteske

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • by paulteske,

    paulteske paulteske Oct 3, 2012 1:36 PM in response to b noir
    Level 1 (0 points)
    Oct 3, 2012 1:36 PM in response to b noir

     

    Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)

    Gateway T5254

    iTunes 10.7.0.21

    QuickTime not available

    FairPlay 2.2.19

    Apple Application Support 2.2.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.0.59

    Apple Mobile Device Driver not found.

    Bonjour 1.0.6.2 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 002EA6FC09015990

    Current user is an administrator.

    The current local date and time is 2012-10-03 15:59:17.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

    Video Display Information

    NVIDIA , NVIDIA GeForce 6100 nForce 405

    　 

    **** External Plug-ins Information ****

    No external plug-ins installed.

    Genius ID: 2a5aa2a020c605e8b6db3d153f68aa7e

    The driver AFS.SYS is installed on the system.

    iPodService 10.7.0.21 is currently running.

    iTunesHelper 10.7.0.21 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** CD/DVD Drive Tests ****

    No drivers in LowerFilters.

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

  • by b noir,

    b noir b noir Oct 3, 2012 1:41 PM in response to paulteske
    Level 9 (72,129 points)
    Oct 3, 2012 1:41 PM in response to paulteske

    perfect, thanks. This looks to be our culprit:

     

    The driver AFS.SYS is installed on the system.

     

    Try Solution 2 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

     

    If you subsequently get a "registry settings" alert when launching iTunes,

    I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)

     

     

    iTunes for Windows: "Registry settings" warning when opening iTunes