10 Replies Latest reply: Jan 31, 2016 11:31 AM by säckingen
Kartalbjk Level 1 (0 points)

mac book pro 13 2011 dec. mac os x 10.7.4. my mac book pro will not shot down or restart, my mac is to slow to much loading. . when i open some apps loading when i will restart my mac book pro

loading. i can't restart the same problem  when i wil shut down my mac. need help

MacBook Pro, Mac OS X (10.7.4)
  • sanjampet Level 5 (7,760 points)

    Try a SMC reset:


    Power down, press left side shift, control, option. Power up yourMac and press these keys, hold them till the gear stops spinning, then release.


    See if this helps.


    All the Best

  • Kartalbjk Level 1 (0 points)


    i have try the smc reset many times, still the same problems

  • sanjampet Level 5 (7,760 points)

    I would take it to the Apple store AASP, to see if there are deeper rooted problems.

  • Kartalbjk Level 1 (0 points)


    - i have try clean my mac

    - CCleaner

    - Bitdefender Virus Scanner

    - macKeeper

  • sanjampet Level 5 (7,760 points)

    Mackeeper has been known to cause more problems than fix, all the posts here say don't use it and offer instuctions on how to remove it, which is not as easy as just dragging it to the trash.


    I am willing to guess that some of the third party software could be the issue.


    Try a safe boot:





    Starting up in “safe mode” may help you diagnose problems you’re having with your Mac.

    Note: To print these instructions, open the Help Viewer’s Action pop-up menu (looks like a gear) and choose Print.


    1. Shut down your Mac and wait 10 seconds.
    2. Press the power button.
    3. Immediately after you hear the startup tone, hold down the Shift key.You should press the Shift key as soon as possible after you hear the startup tone, but not before.
    4. Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).

    To leave safe mode, restart the computer normally without holding down any keys during startup.


    If you still have problems I would take it to Apple, there seems to be something strange going on here.


    You search remove mackeeper on this forum, and get rid of it.

  • Kartalbjk Level 1 (0 points)

    Sanjampet thanks for your help, my mac book pro restarts and shot down  it works good.

    no more loading problems.

    i have Try the safe boot and restart, and try the restart and shutdown work great.

  • Kartalbjk Level 1 (0 points)

    sanjampet  Now the same problems comes back.

  • sanjampet Level 5 (7,760 points)

    Do you still have all that vrirus software on your MBP? You need uninstall it. That's what safe is there to tell you, if it is third party software causing problems., in safe mode you arejust using essential OS software. The fact you said that it worked fine in safe mode would lead me to believe that it is one or more of those programs causing the issue, they could all be fighting, and wreaking havoc.


    How to Remove MacKeeper

  • Kartalbjk Level 1 (0 points)

    i have fix this problem, i  install mountain lion that i buy from appstore.

  • säckingen Level 1 (0 points)

    this no answer but I cannot restart my MAC book. Used command + R to install Capitan, CD to install MAC Book DVD and MAC OS X Snow Leopard and letter C. All negative.

    How can I erstart my MacBook?