HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
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Helpful answers
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Aug 30, 2012 6:56 PM in response to salen14by KiltedTim,Plug it in to your computer using the supplied USB cable...
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Aug 30, 2012 8:47 PM in response to salen14by lll,is this your problem ?
Connect in recovery mode and restore, you'll get the option to reset the passcode during this process:
iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.