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Only part of a CD downloaded can you help?

My internet connection was interrupted while downloading a CD. Five of the songs did not download. How do I download them without getting charged again for them?

Windows XP Pro

Posted on Aug 30, 2012 9:22 PM

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1 reply

Aug 30, 2012 10:56 PM in response to psbeaches

Store > Check for available downloads.


You might want to check that the files that did download are complete. If any are cut short then...


Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.


If you don't see them straight away it may help to restart iTunes. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloadsis unticked.


If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.


See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store


tt2

Only part of a CD downloaded can you help?

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