HT204406: Get help with iTunes Match
Learn about Get help with iTunes Match
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Helpful answers
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Sep 1, 2012 9:21 AM in response to tschniddyby tschniddy,FIXED IT! Just got of the phone with apple support and the note that covers this is: TS4054.
He had me sign out of iTunes and iMatch and resign back in. In View, view options, check off iCloud Download and iCloud Status and then it began to communicate with the store and all was good again. Hopefully this does thr trick for you as well. :-)
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Sep 1, 2012 9:32 AM in response to tschniddyby ggallotti,Thanks tschniddy!
It's now working! (for now ).
I will have to try not to use ICloud Download and Status columns, I think they are useful.
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Sep 1, 2012 10:14 AM in response to ggallottiby jfrovich,This is how i got it working.
I went to system pref, then icloud. Signed out of everying.
Unchecked all icloud options.
Clicked sign out.
Closed system pref
I then went into itunes and Deauthorized my computer and logged out of itunes account.
Closed itunes.
I then loogged back into icloud via system pref, added all items that i had before.
I then opened Itunes
I then authorized my computer and logged back into my account.
I then tuned on Genius, had to type password and agree to term and conditions.
I then turned on Itunes Match and added my wife's macbook.
Did the same steps for my iMac and they both work now.
My word this was a LOT of work to do.
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Well it worked once, but i tried to manually updates Itunes Match and it failed.
Message was edited by: jfrovich
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Sep 1, 2012 11:12 AM in response to tschniddyby Bjoe,Tried this one. Does exactly as described. After signing in into Match it immediatelly starts to scan my library. I did not have much time to check off iCloud Download and iCloud Status, but I managed it to get it done before results sent to Apple. I then I waited to let iTunes finish the process. It failed just like earlier today. So this procedure didn't help me at all.
I still think there is something wrong at Apple not on my system. So all attempts here seem to be more than a possible workaround than a solution.
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Sep 1, 2012 12:06 PM in response to Bjoeby ggallotti,I have done the following steps in 2 computers and the problem was solved.
Please, follow step by step.
1. With Itunes Match activated, go to Music View in Itunes. Disable ICloud Download and Status columns.
2. Go to 'Store', Deactivate iTunes Match.
3. Go to Store, Remove authorization from computer.
4. Go to Store, disconnect itunes account.
5. Restart iTunes.
6. Login to your iTunes account.
7. Activate iTunes Match.
This procedure worked for me in my 2 PCs.
All steps must be followed!
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Sep 1, 2012 2:22 PM in response to ggallottiby Bjoe,After following your procedure iTunes
1. started to scan my library
2. sent information to Apple
3. waited for Apple sending information back
4. breaked up with no message
5. started at 1
After 3 loops it came one step further and started uploading 1 song after receiving information from Apple. After 20sec it breaked up, started at 1
Looping.
I deleted this one song that has been tried to be uploaded and started over at step 1.
This it has started updating covers for 14 songs, was able to accomplish 2, then break, restart at step 1.
Christ!
Thanks anyways and great at worked out for you
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Sep 1, 2012 3:35 PM in response to ggallottiby Bjoe,Update: Your procedure actually has cured my todays problem connecting to Apple (the TS4054 error).
I now know there is another problem I have since I've updated to Mountain Lion. Every 60 secs iTunes is starting to refresh iTunes Match. And that is the reson why your procedure can not run through here.
After 8 attempts iTunes finally managed to update my library with 8 new songs. Until this issue with Mountain Lion has been fixed I only can add 2 songs or so to my library. Adding more songs takes more than 60 secs and then boom!
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Sep 1, 2012 4:39 PM in response to cshwolf79by Adam Christianson,Mine was just fixed when I tried accessing it this morning. Magic?
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Sep 1, 2012 8:22 PM in response to thegridsby thegrids,As of Saturday night my match began syncing again properly. I didn't do anything other than re-launch iTunes on my local machine. Seems to have resolved itself : )
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Sep 2, 2012 12:56 AM in response to thegridsby Bjoe,The problem that occured yesterday seemt o be fixed. The second one that lasts since Mountain Lion came out at still persist. Every 60sec rescan of iTunes Match. That fact prevents iTunes Match do run through entirely.
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Nov 29, 2012 8:20 PM in response to cshwolf79by TNTS,I was having the same problem with iTunes 11. I logged out of iTunes, closed iTunes 11, restarted my iMac, restarted iTunes11, logged back into iTunes 11 and then turned iTunes Match back on. Problem solved!!
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Dec 1, 2012 6:57 AM in response to TNTSby Macdevign,That is just a temporary solution. But how many times you want to repeat that process to perform matching ? For my case, the matching only works once, and I need to repeat the process to make it work again. Apple really, really need to fix that. To be fair though, that malfunction might be due to many users updating to itunes 11, performing match concurrently. iTunes match service doesn't see to scale well with more users.
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Dec 18, 2012 2:48 PM in response to cshwolf79by nuno1959,hi guys
please DON'T forget to pass on your comments about iTunes11 to Apple themselves here :
http://www.apple.com/feedback/itunesapp.html
that's the only way we might get back the features that matter to us, iTunes users
cheers
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