Previous 1 2 Next 19 Replies Latest reply: Feb 3, 2015 11:18 AM by super_pickle
wertzu1122 Level 1 Level 1
expertise.applemusic
Apple Music

Today I bought a new HP OfficeJet 4500 Wireless printer and wanted to install it on my MacBook Pro (Early 2011) running OS X 10.8 (Mountain Lion).

 

When I inserted the installation disk, it said that I should go to the OS X preferences panel and choose Printers, and add my printer there, because OS X uses its own printer driver installations. But when I chose the printer in the drop down menu, it said that the "driver is available for download from Apple. Do you want to download and install now?". I clicked "donwload and install" but after it looked for the download it said that the driver I am looking for is currently not available on the Software-Update-Server.

 

I also tried downloading the .dmg from the HP website but again: it wants me to install my printer using the default preferences "+ Button"

 

I hope you can help me.


MacBook Pro, OS X Mountain Lion (10.8.1), HP OfficeJet 4500 Wireless (G510n)
Solved by wertzu1122 on Sep 1, 2012 3:14 AM Solved

I solved it:

 

just delete the hp folder in Macintosh HD>Library>Printers and install the driver package provided here:

 

http://support.apple.com/kb/DL907

 

Then open the hp folder that has been created in Macintosh HD>Library>Printers and open the "cups" folder.

 

Double click the driver you need and your printer should be installed. Also all other printer installations should work fine now.

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    1. Turn on your printer and connect it to the same network as the computer

     

    2. Open System Preferences > Print and Scan, press + button and select the printer in the popup

     

    Wireless print doesn't need the driver. If you can't select it, reboot the router

  • wertzu1122 Level 1 Level 1
    expertise.applemusic
    Apple Music

    Thanks for the quick response.

     

    I can select the printer in that drop down menu but then it slides in a little window saying "configuring "OfficeJet 4500 G510n-z [...]" and after that it says that "The software for this printer Is available from apple. Do you want to download and install?" I can click cancel or download and install but when I click cancel, I did not achieve anything. I still cannot print. And if I click load and install, it's looking for the software via software update (I guess) but then it cannot find the software on the server and I'm back at the beginning.

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops
  • wertzu1122 Level 1 Level 1
    expertise.applemusic
    Apple Music

    Already installed. Doesn't work. The driver is in that hp folder in Macintish HD>Library>Printers though.

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Delete the hp folder in Printers folder

  • wertzu1122 Level 1 Level 1
    expertise.applemusic
    Apple Music

    It downloaded something now but it failed at the end. So it wont add the printer.

  • wertzu1122 Level 1 Level 1
    expertise.applemusic
    Apple Music

    I solved it:

     

    just delete the hp folder in Macintosh HD>Library>Printers and install the driver package provided here:

     

    http://support.apple.com/kb/DL907

     

    Then open the hp folder that has been created in Macintosh HD>Library>Printers and open the "cups" folder.

     

    Double click the driver you need and your printer should be installed. Also all other printer installations should work fine now.

  • alwayslostandconfused Level 1 Level 1

    Thank you both this is helping me, the HP printer driver update only showed in the app store as an update once, I've done clean installs about 2-3 times since then, but nothing through the app store. Here's come my dumb ?, how do I know if' I'm running the HP printer driver 2.1.1? I think I'm going to follow your steps, but the fact that it come through the app store once is bugging me, I've reconfigured my software update to alert me when there's an update....no dice, I didn't even know I had 10.8.1 until one day I thought to check for updates.....see my username.

  • alwayslostandconfused Level 1 Level 1

    Hi Wertzu, your post helped me before. for some odd reason my MBA won't recognize my hp printer as bonjour or wireless for that matter, I have to keep plugging in the usb and resetting the router and the printer. If I delete the hp folder will it trigger the update for hp or should I get it from the link on this page? Thanks.

  • wertzu1122 Level 1 Level 1
    expertise.applemusic
    Apple Music

    You need to download the drivers package from the link above. Apple's servers wont let you download the update via software update. But before installing the package you need to delete the hp folder in Macintosh HD > Library > Printers

  • alwayslostandconfused Level 1 Level 1

    Where do I click on "this solved my question"? The same place as usual? I just deleted the hp folder and am about to do the update. If you look at my post above and don't ask why it did come through to the app store as a software update. Thank you much for the prompt reply

  • motim Level 1 Level 1

    Hi, did you succeed to solve it? i have the same problem and it drives me crazy. i deleted the HP folder, re-installed the latest package, double clicked the driver and nothing!!!. still same loop.

    can anyone tell me hoe the... can i do a manual install by showing the installer where the driver is instead of it looking for it in the software update?

     

    help!!!

  • alwayslostandconfused Level 1 Level 1

    1. I deleted the HP folder in the printer folder in the library and the orgcups.plist and anything HP related in the preferences folder. Restarted and I checked the app store for updates..nothing.

     

    2.Added my printer via print and scan in system preferences restarted checked the app store..nothing.

     

    3.So out of sheer aggravation I went back to # 1 and checked the app store and wouldn't you know the newest update was there.

     

    I learned a little trick for both the app and itunes store, hit command and r at the same time, it's almost like a reset. I'm sick of downloading updates from the apple website so am trying to be patient but this one came faily quick as for how I got the update from #3, no idea, I don't ask or research, just happy I got it. Good luck and lmk if you need help.

  • rjmmusic Level 1 Level 1

    Here's something I found in another thread that was the only thing that worked for me. (I had the same problem with an Officejet 7410).

     

    In the Print & Scan settings pane of System Preferences, right click in the empty white area of the printer list. Select the only item in the popup menu: "Reset printing system...". It will warn you that it will delete all of your installed printers. Answer yes, then after it's done, reboot (this seems to be a necessary step).

     

    After that's done,  try installing the printer again. It worked for me on the first try.

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